Full Description

At Steven Douglas Corp (SDC), we design and build custom, automated machines for a diverse range of applications and industries. We believe in pushing the boundaries of what's possible, and our commitment to innovation shines through in everything we do. From investing in top talent and cutting-edge technology to refining our processes, we're dedicated to delivering robust, game-changing automation solutions that make our customers' lives easier and their businesses more efficient. We are seeking a skilled and versatile Service Technician – Solar Test and Inspection Machines with experience in both mechanical and electrical disciplines to join our team. This position is employed by Steven Douglas Corp (SDC) and is based in the Perrysburg, Ohio area, where it will primarily support our customers specialized test equipment used in the solar panel manufacturing process. The role requires regular local travel between customer facilities and occasional travel (approximately 10% to 15%) to SDC headquarters in Concord, Ohio for training, team meetings, project support, and collaboration with engineering and leadership teams.

The ideal candidate will be responsible for troubleshooting, maintaining, and optimizing automated machines and systems, with a focus on HVAC systems, heaters, and electronic measurement equipment. While expertise in PLC/HMI programming is not required, familiarity with automation hardware configuration and integration is essential.

Why Join SDC?

Innovative Machine Design: At SDC, your primary focus will be creating detailed, functional machine concepts that align with customer requirements.

Collaborative Environment: Work closely with our sales, project management, and engineering teams to ensure seamless integration of design and execution.

Family-Owned Culture: Experience a supportive and agile environment that values technical excellence and personal growth.

What You’ll Do

• Travel locally between Customer facilities in the Perrysburg, OH area to troubleshoot, repair, and maintain specialized test equipment used in the Solar Panel Manufacturing process.
• Manage customer interactions and communications during service visits.
• Perform mechanical and electrical diagnostics, using schematics and technical documentation to identify and resolve system malfunctions.
• Configure, troubleshoot, and calibrate HVAC systems, heaters, electronic measurement equipment, and motion control components such as drives and actuators.
• Experience with robotic systems is a plus; however, candidates with strong HVAC backgrounds are encouraged to apply even without robotics experience.
• Conduct preventative maintenance audits and service on SDC machines, as needed.
• Provide timely technical support to customers via phone, email, and on-site visits to address system issues and operational challenges.
• Guide customers through troubleshooting to minimize downtime and ensure equipment efficiency.
• Collaborate with SDC engineering teams to leverage expertise in resolving complex operational issues.
• Share customer feedback with engineering team to improve designs.
• Represent SDC professionally and helpfully, promoting the company as a premier solution provider for custom machines, spare parts, future service, etc.
• Support project management, and other teams to ensure timely, complete, and accurate service deliveries.
• Document service calls, solutions, and best practices for invoicing and internal reference purposes.