Customer Quality Engineer
Samtec Inc • Đồng Nai Province, Vietnam
**Role & seniority: ** Manufacturing Quality Engineer (seniority not specified)
**Stack/tools: ** Root cause analysis, failure analysis, DOE, PFMEA, SPC; advanced measurement tools and test equipment; qualification plan artifacts (e.g., Process Review, Test Plan Development, PCN); work instructions/SOPs/training documents; KPI tracking (daily/weekly/monthly), audits; quality/manufacturing data analysis.
**Top 3 responsibilities: **
-
Initiate and lead projects to improve product/process quality, yield, and customer satisfaction using internal/external quality indicators.
-
Analyze quality and manufacturing data to identify root causes and define robust corrective actions (including containment of nonconforming materials).
-
Develop and maintain quality documentation (qualification plans, SOPs, training/troubleshooting materials) and provide training/guidance on measurement/test equipment.
**Must-have skills: **
-
Strong problem-solving using RCA/failure analysis and data analysis (quality, process, dimensional, engineering, audit data).
-
Proficiency with quality engineering methods: SPC, PFMEA, DOE.
-
Ability to create/maintain SOPs/work instructions/workmanship standards and run/track KPIs.
-
Competence auditing manufacturing processes for quality and engineering compliance.
**Nice-to-haves: **
- Experience supporting inner company product transfers/qualification (e.g., PCN and test/process review workflows
Full Description
Summary/Objective: The Manufacturing Quality Engineer is responsible for improving the engineering, manufacturing, and quality of products. The primary focus is to address complex issues that affect product quality and/or customer satisfaction by developing and implementing systems and process changes required for improving overall quality performance and sustainable results.
Essential Functions/Responsibilities
- Initiate projects related to product, process, quality systems, or yield improvement based on internal and external quality indicators.
- Develop and implement systems that improve quality and ensure sustainable results, therefore driving continuous improvement.
- Use advanced measurement tools, techniques, and test equipment and be able to understand and analyze results.
- Create and review qualification plans for inner company product transfers (Process Review, Test Plan Development, PCN, etc.)
- Serve as a training resource for above mentioned measurement and test equipment, ensuring respective personnel understand their operation.
- Provide guidance and training to Manufacturing Quality Support personnel in the respective area.
- Monitor and report daily/weekly/monthly KPI’s via meetings, email, and End of Month reports.
- Analyze data required to understand a problem and develop solutions. This includes, but is not limited to: quality data, manufacturing process data, dimensional data, engineering data, training records, audit results, etc.
- Investigate and appropriately document quality problems using root cause analysis methods and identify robust corrective actions.
- Create and maintain all relevant Work Instructions, SOP’s, Training Documents, and Workmanship Standards
- Use quality tools such as failure analysis, root cause analysis, DOE, PFMEA, SPC, and others, to identify the source of a problem, correct the problem, and prevent future occurrences on same or similar products.
- Identify and coordinate containment of any nonconforming materials
- Audit manufacturing processes for compliance to quality, manufacturing, and engineering standards. Work with the relevant parties to develop plans to address non-conforming audit results.
- “The responsibilities as defined are intended to serve as a general guideline for this position.
- Associates may be asked to perform additional tasks depending on strengths and capabilities.”
