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Fathers & Families Support Center • St. Louis, Missouri, United States
Salary: USD 55,000–65,000 per hour
Role & seniority: Quality Assurance Manager; full-time, exempt; reports to Chief Operating Officer; oversees Data Team.
Stack/tools: Data analysis and compliance platforms (Apricot, nForm, Social Solutions, etc.); data governance, reporting systems; confidentiality and NASW code of ethics; non-profit regulatory knowledge.
Oversee compliance and accreditation requirements; manage related reporting, policies, and practices.
Conduct data analyses, audits, and reporting; interpret results and advise on release appropriateness; ensure data supports program impact storytelling.
Align data systems with program goals; train and guide staff on audits, data results, and reporting; monitor data integrity and information flow.
Strong data analysis, auditing, and reporting capabilities; project management and deadline adherence.
Knowledge of non-profit regulations, grant requirements, and NASW ethics; ability to work independently and maintain confidentiality.
Effective communication (written and oral), critical thinking, listening, and ability to prioritize/multi-task.
Experience with FFSC data collection software; familiarity with Apricot, nForm, Social Solutions.
Ability to travel to multiple locations and attend events/meetings; demonstrated data storytelling skills.
Location & work type: Missouri-based; travel required; full-time, exempt.
Fathers & Families Support Center
Position Title: Quality Assurance Manager
Reports To: Chief Operating Officer
Direct Reports: Data Team
Job Status: Full-Time / Exempt
Description of this role: Manage and oversee compliance requirements regarding agency data. Compile, analyze, and compute data to report agency results/outcomes and tell the story of how the agency is positively impacting the communities we serve.
Duties, Functions and Responsibilities - includes the following and other related duties may be assigned.
Discuss emerging compliance issues to ensure that management and employees are informed about compliance implementation, reporting systems, policies, and practices. Oversee accreditation compliance needs and requirements. Evaluate information to determine compliance with standards by the accrediting body using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, agency needs, and standards. Documenting/recording information. Enter, store, or maintain information in written or electronic forms. Conduct analyses of in-processes, data information, reporting, and agency needs. Perform regular data audits and communicate information to staff and supervisors. Interpret data results, compare them to established specifications, and make recommendations on appropriateness of data for release. Select, guide, motivate, and participate in training of audits, data results, and reporting needs. Ensure integration of systems, and align goals, results, and outcomes with program data and reporting. Ensure refinement and management of data to tell the story of the impact the agency has in the community. Attend community events, partnership meetings, all staff meetings. Travel to multiple locations.
Must understand and utilize analytical and compliance data base user interface, query software, and web base platforms such as Apricot, nForm, Social Solutions, etc. Ability to manage projects, adhere to deadlines, and understand laws regarding the non-profit sector. Understanding of agency needs, requirements, data processes, grant requirements, and needed results. Utilize critical thinking, reading comprehension, active listening, speaking, writing, and oral communication. Must work independently, make decisions, prioritize, multitask, be team oriented, and maintain confidentiality. Must understand and practice the NASW code of ethics, FFSC policies, and all legal data compliance.
Master’s degree in Quantitative Analysis, Information Systems, or related field required; and 3 year’s relevant work experience; or bachelor’s degree in related field and 5 years’ experience. Expertise with data analysis and willing to become expert in FFSC data collection software. Must possess a valid Missouri driver’s license and have a reliable, insured vehicle.
Competitive pay based on experience; 401k plan with 6% employer match. 95% Employer paid medical; partial payment towards qualified dependents coverage; FSA/HSA options. Low-rate Dental & Vision coverage; employer paid Life Insurance, STD/LTD plus buy up options. Generous PTO package with 14 paid holidays; flexible work/life balance. Discount program, additional voluntary benefits, partial cell phone reimbursement, and paid mileage. Annual staff retreat and an opportunity to be a part of a fantastic mission driven agency.
This job description does not list all the duties of this position. Performance of other duties may be requested, and other related duties may be assigned. FFSC has the right to revise this description at any time. This job description is not a contract for employment.