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TPI Global Solutions • Davao City, Davao Region, Philippines
Salary: 1998, the compa
Role & seniority: Quality Team Lead / Senior QA lead responsible for overseeing the quality group for an assigned client; works under the Quality Manager.
Stack/tools: Quality program management; coaching and performance feedback for QA/AQA/SV/ASVs; cross-functional collaboration with Training and Operations Leaders; KPI and quality metrics management.
Lead the quality team for the assigned client, ensuring delivery of enterprise-specific quality support and services.
Execute the quality program under direction of the Quality Manager and coordinate with internal departments (Training, Operations) and site leadership.
Serve as the first line of contact for all quality issues, activities, and deliverables from internal clients; provide coaching and feedback on performance.
Leadership and people-coaching abilities; strong communication and stakeholder management.
Experience delivering quality programs and KPI-focused quality improvement.
Ability to work cross-functionally with multiple internal teams and sites.
Background in BPO/customer service quality management.
Experience with enterprise-scale quality initiatives and metrics.
Multilingual or cross-location collaboration experience.
Location: global organization with multiple locations; specific site not stated.
Work type: full-time; on-site/off-site arrangements not specified.
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Responsible for overseeing the quality team for the assigned client delivering both the internal and external Quality and other pertinent key performance indicators Provides coaching and feedback to AQA/QA/SV/ASVs on performance Responsible for the execution of the quality program under the direction of the Quality Manager. Works directly with the Quality manager and various internal departments across the assigned sites, including the Training and Operations Leaders, to ensure the delivery of exceptional, enterprise specific quality support and services to the client & site Serve as the first line of contact covering all related quality issues, activities and deliverables from internal clients If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!