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Amazon • Jesi, Marche, Italy
Role: ICQA Operations Manager (fulfilment centre) — mid-to-senior level
Data analysis (general tools, MS Excel)
Lean and Six Sigma methodologies
Policy/compliance, Loss Prevention coordination
Collaboration with Ops leaders and Performance/QA metrics
Lead and supervise ICQA/Quality Assurance operations; manage Area Managers and hourly staff; drive team performance and reduce turnover
Oversee inventory control, random counts, SOX-compliant processes, KPI monitoring, and root-cause analysis of deviations
Coordinate cross-functional initiatives: safety, quality initiatives, loss prevention, process discipline, and system/process improvements across FCs
Degree in any field or equivalent operations management experience
Strong data analysis skills; ability to work with datasets and derive actions
Proficiency in English and local language; advanced MS Office/Excel
Experience leading teams in fast-paced operations; ability to multi-task and prioritize
Knowledge of Lean and Six Sigma concepts; ability to influence stakeholders
Proven leadership in driver of process improvements and rapid-growth environments
Experience in interview/hiring for managerial roles
Strong problem-solving, self-starting attitude, and employee development focus
Familiarity with Loss Prevention policies and cross-department collaboration
ICQA Operations Manager
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you!
We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfilment centre Inventory Control and Quality Assurance (ICQA). Our fulfilment
centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
· Gain expertise in key fulfilment centre process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments · Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity · Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements · Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures · Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline · Support in Interviewing and hiring new Managers
Basic Qualifications: - A degree from an accredited university or equivalent experience in operations management
Relevant experience in performing data analysis and understanding data sets
and tools
Proficient in the local language and English, both spoken and written
Advanced MS Office suite user, especially Excel Preferred Qualifications: -
Preferred qualifications are not required to apply for a position at Amazon. If
you have all the basic qualifications above, we'd love to hear from you.
A resilient, focused problem solver and self-starter, with the ability to
multi-task and prioritize in a complex and ambiguous environment
Strong commitment to employee development, as well as an exceptional level of
dedication, motivation to team management
Proven ability to influence peers or stakeholders, with varying levels of
seniority, within Ops organization
A focused problem-solver and self-starter, with the ability to multi-task and
prioritize in a complex environment
Knowledge of and experience with Lean and Six Sigma methodologies and
techniques
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