Full Description

JOIN THE ASSURANCEAMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds. Quality Assurance Analyst AssuranceAmerica is seeking a Quality Assurance Analyst to join our growing ranks as we continue to transform the way technology impacts the insurance business. You will work with a small team of experienced IT professionals and interface directly with stakeholders to understand their challenges and develop solutions. Your daily contributions will have direct, positive impacts on our employees, agents, and customers. Our application portfolio contains both packaged and custom-developed applications in a Microsoft environment on various platforms. You will be responsible for testing and ensuring the quality of this portfolio by writing test cases and scripts, running manual tests, and documenting results. Each day at AssuranceAmerica is different, but as Quality Assurance Analyst in Information Technology, you will: Maintain full knowledge of the Policy system and understand its features and functionality Collaborate with stakeholders to elicit and develop clear requirements and documentation Review product requirements and designs for quality and testing needs Define scope, objectives, and deliverables of the test effort Create and maintain test cases and test plans Participate in all aspects of testing, including functional, regression and performance testing Work with development teams to uncover functional and/or performance issues Provide resource planning, management, and resolution of issues that impede the test effort Evaluate performance of new releases to ensure consistent quality Analyze and monitor data to identify potential areas for concern Organize work schedule to achieve timely processing of all responsibilities Identify opportunities to improve processes, quality, and testing timelines Identify opportunities to increase usage of automated testing Perform other duties as assigned by the department manager About YOU Detail-oriented Thrives in a fast-paced environment Creative, driven, and motivated problem solver Strong analytical skills Ability to communicate complex concepts and procedures to others Ability to form strong relationships and work collaboratively Propensity to learn new techniques and testing methodologies Flexibility to shift between tasks when required Required Bachelor’s degree or equivalent experience 3+ years as a quality assurance analyst 2+ years experience within the insurance or financial services industry Preferred Knowledge of and experience with Personal Lines Auto Working knowledge of quality assurance methodologies Previous experience in a Business Analyst role SQL query writing Test automation Knowledge of State insurance requirements Experience with outside vendor testing Physical Requirements Prolonged periods sitting at a desk and working on a computer Must be able to lift 15 pounds at times May be required to work on-call, evenings, or weekends We strive for excellence in how we serve our policy holders and agents, and have since we opened our doors in 1998. We believe in creating a culture where all associates have a chance to learn and grow. We also take part in directing 5% of our earnings to fight homelessness, which gives hope with every policy purchased. We're grateful for the team we've created and the values we stand behind. We've pledged to be direct, results driven, and dedicated to the success of our business and each other.