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Amazon • Hyderabad, Telangana, India
Role & seniority: Manager, Risk/Digital Fraud with vendor management/risk responsibilities; leads a team of Risk Managers conducting vendor (1P) investigations.
Stack/tools: Microsoft Office (Outlook, Word, Excel); data-driven risk/investigation workflows; tools for vendor risk management and escalation processes (unspecified in text).
Lead a team of Risk Managers handling complex vendor investigations across multiple systems; drive proactive risk identification.
Build a risk-mining culture, implement structure, career development, performance management, and process improvements.
7+ years in workplace risk investigations or related risk/fraud domains; experience managing direct reports.
Experience leveraging technology to drive process improvements; Bachelor's degree or equivalent.
Professional credentials (CPA, CMA, CISA, CIA) or equivalent in risk, audit, or compliance.
Master’s degree; experience in customer-facing environments; knowledge of physical security controls/surveillance; additional operations/risk/fraud investigations experience.
Location & work type: Not specified in the provided text; role appears to be global/stakeholder-facing with comprehensive leadership duties.
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners (3P and 1P). The Selling Partner Identity Verification (SPIV) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Manager with background in risk/digital fraud and vendor management/risk, to lead and manage critical and high impact vendor investigations and decisions, fostering a team culture that's passionate about using data insights to uncover bad actor trends and helping us ensure that customers make great purchase decision while enabling business growth across Amazon's vendor ecosystem
Key job responsibilities
Leads a team of Risk Managers conducting complex vendor (1P) investigations
across multiple systems
Builds a risk mining culture and continuously challenges the status quo while
emphasizing on proactive identification of bad actors
Leads the team through effective structure, career development, performance
management and Implements process improvements and operational excellence
mechanisms
Provides both tactical and strategic management, including resource
allocation, goal setting, and workload balance while ensuring team success
through delegation and empowerment.
Drives execution through priority management, stakeholder collaboration, and
establishing effective workflows while maintaining focus on both short-term
solutions and long-term vision
Handles escalations and communicates effectively across all levels, both
verbal and in written
Manages complex problems, handles ambiguity effectively
A day in the life This role is focused on leading a team responsible for identification and enforcement of bad and abusive vendors. Each day is different as new behaviors and trends are constantly discovered. You will be handling the team making high judgement decisions and taking direct actions to stop bad actors on worldwide stores as early as possible and developing mechanisms to share your observations and trends with partner teams to constantly improve detection mechanisms as this team is on the front lines of protecting Amazon customers and stopping abuse in
our stores. Basic Qualifications: - 7+ years of conducting workplace risk investigations experience
Experience in conducting workplace risk investigations
Experience leveraging technology to drive process improvements
Experience managing direct reports
Bachelor's degree or equivalent Preferred Qualifications: - CPA, CMA, CISA,
CIA or equivalent risk, audit, or compliance credentials
Knowledge of Microsoft Office including Outlook, Word, and Excel
Experience working in a customer-facing environment
Experience with physical security control and surveillance systems
Master's degree or equivalent
7+ years of operations, risk, fraud investigations industry experience
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