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Quality Assurance Auditor

PHI - Quality Care Through Quality Jobs Phoenix, Arizona, United States

onsitefull-time

Salary: 22,000 pa

Posted Jan 28, 2026

Role & seniority: QA Auditor, mid-to-senior level, Maintenance Department

Stack/tools: General Maintenance Manual (GMM), Federal Aviation Regulations (FARs), FAA compliance, audit planning/reporting, root cause analysis, vendor audits, safety initiatives

Top 3 responsibilities

  • Develop, revise, and conduct Maintenance Department audits to ensure FAA/compliance with GMM

  • Generate detailed reports and assist in root-cause analysis for corrective actions

  • Inspect in-process/completed maintenance for airworthiness and conformance; support safety/SMS initiatives

Must-have skills

  • High school diploma; Airframe Powerplant Certificate

  • 5 years’ PHI mechanic experience; 10 years relevant industry experience on similar aircraft

  • Basic computer skills; strong verbal/written communication; ability to pass pre-placement physical

Nice-to-haves

  • Prior PHI experience; familiarity with safety programs/SMS; vendor audit experience

  • Location & work type: Tempe, AZ; 5 days on / 2 days off schedule (on-site); safety-sensitive role (per Arizona Medical Marijuana Act)

Full Description

Join Our Life-Saving Team! Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period. Position Overview: Quality Assurance (QA) Auditors work within the Maintenance Department to conduct audits to ensure maintenance has been conducted and documented in a compliant manner. The position requires a comprehensive understanding of the General Maintenance Manual (GMM) and applicable Federal Aviation Regulations (FAR) to ensure accurate observations during the audit process. QA Auditors are responsible for developing, revising, and conducting maintenance related audits within their assigned region. The auditor must gain and maintain a professional and productive relationship with their fellow mechanics and provide constructive solutions for corrective actions to audit findings. QA Auditors will also participate in and support safety initiatives, safe work practices and future Safety Management System (SMS) compliance. Job Summary: Develops, revises, and conducts Maintenance Department audits. Evaluates internal compliance and effectiveness of established policies, practices, and procedures. Plan, schedule and conducts audits within the Maintenance Department to ensure compliance with published technical documents and both volumes of the GMM. Generate comprehensive detailed reports identifying deficiencies to provide data for the use of corrective actions. Assist maintenance in performing effective root cause analysis to determine the most appropriate comprehensive corrective actions. Comply with vendor audits as required to verify quality standards by review of quality assurance surveys and performing on-site audits. Audit in-process maintenance discrepancy resolutions for compliance with FAA regulations and established company policies. Perform physical inspection of in-process and completed aircraft maintenance and repair work for airworthiness, compliance with FAA regulations, and conformity to manufacturers' documentation. Position requires a comprehensive understanding of the General Maintenance Manual system and associated Regulatory requirements (FAR's) to ensure accurate observations during the audit process. Other duties as assigned. Schedule/Location: 5 & 2 Tempe, AZ The Successful Candidate Will Have: High school diploma Airframe Powerplant Certificate 5 years' experience with PHI as a mechanic 10 years industry experience on like aircraft. Basic computer skills. Ability to communicate both verbally and in written format. Phone communication must be effective and clear. Must be able to pass pre-placement physical exam including functional capacity exam (strength and flexibility assessment, lift 100 pounds) This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act. Our Core Competencies: Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes. Service. We are dedicated to the service of our customers, our communities and each other. Behavioral Competencies: Show Real Grit - With safety as your guide, you pursue every task with drive, energy and a commitment to finish. You give all that the situation requires, even in the face of resistance or setbacks. You serve with resiliency, determined to help others. Perform with Integrity – You always do what's right. Be a great team player - In order to achieve the best possible outcomes for our patients and customers, you must treat others with dignity and respect and be committed to working as a cohesive team toward a common purpose. Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs and have the courage to give help and get help when needed. The PHI Health Advantage: For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country. Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry. DISCLAIMER The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Use the "Introduce Yourself" link on the top right of the site to share your contact information and resume with our Recruitment team for future opportunities At PHI, we believe talented people only reach their full potential when they’re a part of an exceptional team. That’s why we strive to bring together the most talented, passionate professionals and empower them to drive the future of the helicopter industry. Whether you’re a recent graduate or a seasoned professional or transitioning from military to civilian life, explore our current opportunities and apply for the openings that suit you best. Create an account to track your hiring progress and explore new positions that interest you. Here at PHI, we know that our people set us apart and make our success possible. Customers around the globe choose PHI for our safe, efficient, quality, service—a mission made possible because of our extraordinary teams. Our highly skilled pilots, mechanics, communications specialists, emergency medicine personnel and safety experts are some of the bests in the business. With our world-class training and development programs, benefits and culture, PHI is invested in providing our people with the resources and support needed to reach their full potential.

Quality AssuranceAuditingComplianceMaintenanceFederal Aviation RegulationsGeneral Maintenance ManualRoot Cause AnalysisCommunicationTeamworkProblem SolvingSafety Management SystemTechnical DocumentationAircraft MaintenanceInspectionCorrective ActionsData Analysismulti-location

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