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🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
Coinbase Careers Page • Mumbai, Maharashtra, India
Salary: INR 1,050,600 / year
Role & seniority: Senior QA/Compliance Analyst (3+ years in QA/Audit/Compliance within financial services)
Stack/tools: QA/AML systems (KYC, AML, TMS, sanctions), global regulatory guidelines; reporting/visualization tools; intermediate-advanced PowerPoint/Google Slides and Excel/Sheets; collaboration tools (JIRA, Salesforce Service Cloud preferred)
Perform QA reviews of EDD and screening cases per quality rubric; ensure regulatory compliance
Provide constructive feedback to agents; support performance improvement; assist in refining complaints review processes
Conduct root cause analysis to identify trends; collaborate with cross-functional teams; contribute to reporting and process optimization; support escalated/restorative cases
3+ years in QA/Audit/Compliance testing in financial services/products
Experience with multiple AML/KYC systems and programs; working knowledge of BSA/AML laws and rules
Ability to deliver work to budget/quality standards; metrics/reporting experience
Strong written/verbal communication, critical thinking, problem-solving; multi-tasking; collaborative, self-starter
Intermediate/advanced Excel/Sheets and PowerPoint/Slides
ACAMS certification
Experience at crypto exchanges or payments/financial services; project analytics/quality assurance
Advanced degree in business, finance, or legal; experience with Google apps, JIRA, Salesforce Service
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
What you’ll be doing (ie. job duties): To be completed by all business teams except Eng. Perform QA reviews of EDD and screening cases based on the quality rubric, ensuring compliance with established guidelines. Provide constructive feedback to agents based on QA findings to support performance improvement. Assist in refining and updating the complaints review process, contributing feedback and suggestions for ongoing improvements. Conduct root cause analysis (RCA) to identify trends and areas for process enhancements. Collaborate with cross-functional teams to improve the efficiency and effectiveness of complaints handling. Independently balance and prioritize multiple tasks to ensure timely and accurate completion of QA reviews. Be receptive to feedback from all levels and foster a collaborative environment that encourages open communication and continuous improvement. Ensure compliance with global regulatory guidelines (including Global AML Regulations) Contribute to reporting and visualizations that highlight complaint trends and areas for process optimization. Support the troubleshooting and resolution of escalated and complex EDD and screening cases, ensuring alignment with company standards.
What we look for in you (ie. job requirements): To be completed by all business teams except Eng. 3+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products Experience in working across multiple AML systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions) Working knowledge of BSA/AML laws, regulations, and rules for financial services/products Track record of delivering work outcome to budget and meeting quality standards Experience in assisting, developing, and producing metrics and reporting Strong written/verbal communication, critical thinking, and problem-solving skills Highly-motivated, analytical, organized, innovative, and adaptive Multi-tasking ability, team-oriented, and a self-starter Proven ability to work collaboratively with global partners in other functional units Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + benefits (including medical, dental, and vision).