Full Description

Job Purpose

To lead the Quality Assurance and Proofing Unit under the Enterprise Reconciliation Framework (ERF), ensuring robust control oversight and assurance over reconciliation lifecycle activities across Operations and Business units. This role will provide independent validation, exception monitoring, and follow-up closure of outstanding reconciliation items. It will serve as the 1.5 Line of Defense, with an enterprise-wide mandate covering all reconciliation types (manual, semi-automated, automated) and platforms including TLM. The role ensures that reconciliation quality and closure processes are consistently applied and monitored, with clear escalation mechanisms.

Key Result Areas % of reconciliations reviewed as part of QA plan per quarter across all account categories Reduction in aged unreconciled items (>180 and >360 days). Reduction in outstanding >T+3 items across platforms % adherence to reconciliation policy and internal controls. No. of thematic issues identified and resolved via QA testing Timely and accurate reconciliation attestation and proofing validations. Platform enhancements delivered and automated rules adoption. SLA adherence across business units and international/overseas branches. Successful internal audit and risk reviews with minimal or no observations. Quality of audit feedback for proofing-related controls No overdue proofing validations.

Knowledge, Skills and Experience

Knowledge

Reconciliation platforms: Smart Stream / TLM, and other tools. Operations risk, controls, and audit methodology Regulatory reporting and reconciliation governance

Skills

• Strong analytical and root cause analysis capabilities
• Excellent stakeholder communication and escalation skills
• Proficiency in dashboarding tools (Power BI/Tableau/Excel)
• Team leadership and QA framework design

Experience

• 10+ years in operations/internal controls/reconciliation/assurance roles within banking
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