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Irving Tissue • Macon, Georgia, United States
Salary: 401K with 5% compa
Role & seniority: Quality Assurance Manager (mid-to-senior management)
Stack/tools: Quality Management System; cross-functional quality initiatives; data/metrics reporting (monthly dashboards, Balanced Score Card content); regulatory/audit liaison; Six Sigma/Lean experience as asset
Oversee implementation and ongoing adherence to the Quality Management System; monitor performance and drive improvements
Lead QA team (supervise direct reports) and manage materials through finished product specifications; identify root causes and resolutions
Communicate quality metrics to internal/external stakeholders; coordinate with corporate technical team; support audits, customer inquiries, and environmental compliance
Must-have skills: Bachelor’s in Business, Chemical Engineering, or Industrial Engineering; 7–10 years in manufacturing with ≥5 years in a quality role; strong communication, detail orientation, problem-solving, and customer focus; ability to manage multiple projects in a fast-paced environment
Nice-to-haves: Six Sigma/Lean tools experience; data analysis and decision-support skills; experience with external audits and customer quality interfaces; project management capabilities
Location & work type: Location not specified; relocation assistance offered; full-time role (implied by responsibilities)
Job Description
What We Offer
Medical, Dental, Vision Insurance effective 1st of the month following start date 401K with 5% company match eligible on the 1st of the month 30 days following your start date Health & Wellness Reimbursement Employee & Family Assistance Program Product Purchase Program Opportunities to take part in job related training and development Growth and progression opportunities within Irving Tissue and the larger network of the J.D. Irving group of companies Relocation costs (if applicable)
Responsibilities
The Quality Assurance Manager will oversee the implementation of a Quality Management System at Irving Tissue. This role is responsible for ensuring adherence to the quality management system and will monitor and advise on how the system is performing. In addition, a key component of this position is to ensure that customer requirements and expectations are being accurately identified and that the organization is meeting or exceeding customer expectations. The Quality Assurance Manager will also be involved in developing the shorter-term strategies and plans while acting as a steward for enforcing high JDI quality standards.
Provide leadership, direction and supervision to several direct reports along with maintenance and improvements of raw materials through to finished product specifications Report on quality metrics on a monthly basis, identify root cause and solutions to quality issues as they arise Work closely with corporate technical team on plant and corporate related quality initiatives, projects and solutions. Actively participate in new trials and trial runs Review and analyze quality data and consumer response information to appropriately communicate with customers, both internal and external, current quality trends as well as areas of focus for continuous improvement for various departments Serve as the principle contact from Irving Tissue with outside agencies, quality audit organizations and customer quality departments. Act as an expert resource to customers in effectively and proactively resolving quality related issues. Develop information solutions for decision makers and external customers. Also provide updated content for inclusion in the Balanced Score Card Reporting Accountability for environmental compliance for the plant
Qualifications
Education
Bachelor's Degree in Business, chemical engineering or industrial engineering
Experience
7-10 years of experience in a manufacturing environment including 5 years in a quality related role Ability to operate in reciprocal relations environment (corporate / plant) Commitment to the health and safety of all employees Excellent communication and interpersonal skills High degree of attention to details Strong customer focus Strong organizational and problem-solving skills that provide ability to work in a fast-paced work environment with multiple projects and priorities Experience with six sigma or lean management tools/principles or equivalent an asset
About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
About The Team
At Irving Tissue, we know the key to success is our people.
We are a leading manufacturer of premium quality tissue products – including national brands Royale® in Canada and Scotties® in the US - and private label.
We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which includes Irving Tissue, was declared carbon neutral for the first time in 2020 and each full year since.