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Myriad360 • United States
Salary: $150,000 - $160,000 / year
Role & seniority: AI & Automation Technical Lead (hands-on technologist; primary technical owner; reports to CIO)
Stack/tools: Microsoft 365, Microsoft Power Platform (Power Automate), ChatGPT Enterprise, Stack AI, Zapier, n8n, Make; APIs (Microsoft Graph, OpenAI, REST/webhooks), vector stores (Weaviate, Pinecone, Qdrant, Chroma); data/AI governance, observability tooling
Identify high-value AI/automation opportunities with business leads; define requirements and deliver solutions across functions
Design, prototype, and implement AI-powered workflows, agentic solutions, and multi-step orchestrations; build and optimize RAG pipelines
Develop integrations and orchestrations across systems, implement observability/guardrails, lead UAT, and support rollout with documentation and training
5+ years in solutions/automation/AI engineering in B2B/IT services contexts
Deep experience with LLMs (prompt design, tools/agents, evaluation) and enterprise AI platforms (Stack AI, Azure AI Foundry, etc.)
Strong API/integration chops (Microsoft Graph, OpenAI API, REST, OAuth, JSON) and automation tools (Power Automate, Zapier, n8n, Make)
Familiar with vector databases and RAG, and with observability, safety, and governance for AI systems
Excellent communication; adept at eliciting requirements and leading UAT
Microsoft 365 ecosystem experience beyond basics (Power Apps, Power BI)
Prior VAR
Who You Are You are a hands-on technologist who loves turning real-world business problems into clean, scalable AI and automation solutions. You are as comfortable meeting with department heads and frontline managers to understand their pain points as you are designing LLM-based agents, building workflows, and wiring APIs together behind the scenes. You communicate clearly with both technical and non-technical stakeholders, ask thoughtful questions, and translate vague ideas into concrete requirements, prototypes, and production-ready solutions. You enjoy collaborating in a team environment where the CIO sets the strategy, a project manager manages intake and prioritization, and you own the technical delivery that brings AI and automation to life across the business. About The Role As the AI & Automation Technical Lead at Myriad360, you will be the primary technical owner and builder of AI- and automation-powered solutions across the company, reporting directly to the CIO of a mid-sized IT value-added reseller. You will partner closely with leaders and department heads to identify high-impact opportunities, define requirements, and deliver solutions that reduce friction, improve quality, and accelerate operations across functions. You will work within our Microsoft 365–centric environment and leverage our existing platforms, including Microsoft Power Platform, ChatGPT Enterprise (supported by a Zero Data Retention API agreement with OpenAI), and tools such as Stack AI and Zapier. You will design and implement AI-powered workflows, agentic workflows, AI agents, and retrieval-augmented generation (RAG) pipelines, integrate them with our core systems, and coordinate with trusted third-party partners to execute against a shared backlog of AI and automation requests. Must be based in the United States. Travel up to 10% may be required.
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits Unlimited Paid Time Off (PTO) Incentive compensation plans for all employees Company-funded 401k contributions Zero-cost employer-covered health insurance Annual BYOD (Bring Your Own Device) reimbursement up to $500 Paid Parental Leave
Transparent, candid culture with 1: 1 coaching, performance reviews, and a consistent feedback loop Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $150,000- $160,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.