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STI • Morganton, North Carolina, United States
Role & seniority: IT Deployment and Testing Technician, Entry level; full-time, 8+ month contract at Longleaf Neuro-Medical Treatment Center & Walter B. Jones (Morganton, NC)
Stack/tools: Windows-based desktop/laptop and peripheral deployment; printer setup; software installation; Epic/EHR-related testing (Epic Technical Dress Rehearsal); basic hardware/software troubleshooting; documentation and reporting
Deploy, configure, and image desktops, laptops, peripherals, and printers to meet standards and security policies
Conduct end-to-end testing for Epic TDR, validate connectivity, performance, and Epic workflow functionality; document results
Troubleshoot hardware/software issues, escalate as needed, and maintain accurate deployment/testing records
1–3 years IT hardware deployment/troubleshooting experience
Proficiency with Windows-based systems and peripheral configuration
Strong problem-solving, communication, and customer-service skills
Ability to manage multiple tasks independently and with detail
Experience with Epic or other EHR systems
Healthcare IT environment familiarity
Relevant certifications (CompTIA A+, Network+)
Location & work type: Morganton, NC; on-site, full-time; may require occasional evenings/weekends and travel between facilities as needed
Notes: Focused on device deployment, Epic TDR readiness, and cross-functional coordination with clin
Job Title: IT Deployment and Testing Technician
Location: Morganton, NC
Duration: 8+ Months
Position Description: IT Deployment and Testing Technician - Longleaf Neuro-Medical Treatment Center & Walter B. Jones
Position Title: IT Deployment and Testing Technician
Position Summary
The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization’s IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).
Key Responsibilities
Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings. Perform software installations and ensure all required applications and system configurations are in place. Set up hardware to comply with organizational standards and security policies.
Troubleshooting And Maintenance
Conduct basic troubleshooting of hardware, software, and peripheral issues. Collaborate with the IT support team to escalate and resolve complex issues promptly. Ensure all deployed devices meet performance and compatibility requirements.
Epic Technical Dress Rehearsal (TDR)
Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live. Test connectivity, application performance, and functionality of Epic workflows on deployed devices. Document and report test results, identifying and addressing any deficiencies or issues.
Documentation And Reporting
Maintain accurate records of deployed hardware, configurations, and testing outcomes. Provide detailed documentation for device testing and troubleshooting procedures. Contribute to post-deployment reports, highlighting successes and improvement opportunities.
Collaboration And Support
Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations. Assist with user training and provide basic guidance on using deployed devices and systems. Participate in team meetings and provide updates on deployment and testing progress.
Qualifications
Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience. 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles. Experience with Epic or other electronic health records (EHR) systems preferred.
Skills And Competencies
Proficiency in deploying and configuring Windows-based systems and peripherals. Strong troubleshooting and problem-solving skills for hardware and software issues. Familiarity with healthcare IT environments and workflows is a plus. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks with attention to detail.
Certifications (Preferred)
CompTIA A+, Network+, or similar IT certifications.
Physical Requirements
Ability to lift and transport equipment up to 50 lbs. Willingness to work in various environments, including clinical and behavioral health settings. Ability to travel between facilities as needed.
Position Type And Expected Hours
Full-time position. May require occasional evening or weekend work based on project needs.
Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries Higher Education