Full Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Associate Automation Engineer II – Professional Services Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. At Five9, we are focused on delivering the industry’s most modern cloud portfolio for contact center automation. To complement our rapid growth, the Professional Services team is recruiting early career individuals to deliver cutting edge solutions to enterprises seeking to automate, modernize or improve customer experience using Virtual Agents and other artificial intelligence technologies. Our self-service platform enables skilled partners and end-customers to build and manage their own services. For initial implementation, most customers turn to Five9 Professional Services to ensure early success. Five9 is seeking an additional member to the AI and Custom Services team within Enterprise Professional Services to begin with this project type, expanding to others over time. The ideal candidate is a passionate, self-managed individual with industry experience.

Key Responsibilities

• Handle pre-sales Statement of Work requests from creation to document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.
• Work AI Implementation projects, e.g.
• Design and configure applications on the Five9 platform for each customer’s unique requirements.
• Provide customers with configuration advice and problem resolution on Five9 products.
• Train customers to ensure a thorough understanding of the application.
• Consulting engagements
• Able to work without direct management oversight, implement customers to an ever-shifting specification on a timely cadence while exhibiting effective and succinct communication with all stakeholders.

Required Skills

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, other related field or equivalent experience.
• Minimum three (3) years of business experience in a customer-facing position.