Role & seniority

Manager, Account Services (mid-to-senior level)

Stack / tools

ASP-based iRecruiter system; Microsoft Windows operating systems; Microsoft Internet Explorer; web-based technologies
Customer relations, sales liaison, and client communication tools

Top 3 responsibilities

Ensure assigned customers’ needs and expectations are met; maintain proactive contact and aim for 100% renewal rate
Identify customer needs and opportunities to add products/services; participate in sales presentations and on-site meetings
Collaborate with Marketing to develop client references/ccase studies/testimonials; handle escalated issues

Must-have skills

Strong interpersonal, verbal, and written communication; excellent presentation skills
Ability to manage multiple accounts with minimal supervision
Bachelor's degree with strong academic record; experience with client relations

Nice-to-haves

Experience in HR systems and/or software project management
Prior involvement with case studies, testimonials, or client references
Prior sales/renewal experience and ability to drive renewals and upsell

Location & work type

Location not specified; some travel required; role implies full-time, customer-facing position within Account Services

Notes

Focuses on leveraging ASP/iRecruiter expertise to optimize customer outcomes and growth opportunities.

Full Description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products. The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts. The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services. Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys. Work with the iCIMS Marketing team to develop client references, case studies, and testimonials. Proactively contact assigned clients and work towards 100% renewal rate. Work escalated customer issues. Some travel required. Bachelor degree with strong academic track record. Experience with all Microsoft Windows operating systems Hands-on user for Microsoft Internet Explorer and related web-based technologies. Must have strong interpersonal, verbal and written communication and presentation skills. Ability to work with minimal supervision or formal structure. Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

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Full Description