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Capgemini • Birmingham, England, United Kingdom
Role & seniority: Senior Quality & Test Manager (Program/Test Manager) responsible for strategic test leadership across multiple projects within a program or portfolio.
Stack/tools: test governance and strategy; Master/Test Plans; quality metrics; automation frameworks; regression and API testing; risk/issue management; environment/configuration management; Capgemini Testing Practice best practices.
Govern testing strategy, quality metrics, and ensure alignment with program goals; review/approve Test Plans and Test Closure artifacts.
Lead cross-functional coordination among delivery, development, automation, and environment teams; manage escalations and risk/issues.
Drive automation maturity, validate automation coverage (regression/API), and promote process standardisation and continuous improvement; mentor Test Managers.
Strong stakeholder/program management; expertise in test governance and quality metrics.
Deep knowledge of automation frameworks, regression testing, and API testing.
Ability to manage risks/escalations and operate in multi-project environments; change management mindset; excellent communication and leadership.
Experience coaching/mentoring Test Managers; ability to drive training and skill development; knowledge of Capgemini’s testing practices.
Location & work type: Birmingham, UK; hybrid model (office, client sites, and home) with non-100% remote expectation.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Job Role
Manage and maintain strong relationships with program and business stakeholders. Liaise with program stakeholders to align testing objectives with overall program goals. Manage project‑level escalations with timely communication, mitigation, and resolution. Ensure effective cross‑functional coordination across delivery, development, automation, and environment teams. Review and approve Master Test Plans and Phase Test Plans across multiple projects. Provide governance oversight on Test Strategy documents and ensure alignment with quality standards. Review Test Closure documents for completeness, quality benchmarks, and sign‑off readiness. Define, track, and monitor quality metrics across the portfolio and deliver actionable insights to stakeholders. Validate automation test coverage across the portfolio, including regression and API testing. Collaborate with automation leads to refine regression and API automation strategies. Drive the adoption of advanced testing techniques and accelerate automation maturity. Oversee resource allocation and utilisation across various projects within the program. Manage coexistence of multiple projects to minimise conflicts and ensure optimal delivery outcomes. Identify training needs across testing teams and support leadership in enabling skill development. Identify, assess, and manage program‑level risks and issues with proactive resolution. Lead change‑management activities within the testing organisation and across projects. Oversee configuration management, including tools, environments, and supporting infrastructure. Lead process reviews and refinements focused on continuous improvement. Identify opportunities to enhance testing processes, delivery models, and governance practices. Drive process standardisation across projects and programs. Adopt and apply best practices from Capgemini's Testing Practice consistently across teams. Engage early during project initiation to support Test Managers in smooth onboarding. Mentor and coach Test Managers to enhance leadership, ownership, and delivery excellence. Promote knowledge sharing and foster a culture of quality and continuous improvement.
Job Skills
Strong stakeholder and programme management skills. Expertise in test governance, test strategy, and defining quality metrics. Deep understanding of automation frameworks, regression testing, and API testing. Proven experience in managing risks and handling escalations effectively. Strong process‑oriented mindset with capability to drive change‑management initiatives. Excellent communication, leadership, coaching, and mentoring skills. Ability to manage and operate within complex multi‑project environments.
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You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.