Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
Replicate Customer / End user reported issues.
Candidate will be working on the latest products and tech

Full Description

Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
Replicate Customer / End user reported issues.
Candidate will be working on the latest products and technologies and provide software technical support to our customers and partners.
Focus will be to analyze and reproduce issues reported by OEMs customers and partners.
Additional responsibilities include testing products on customer specific platforms to ensure compatibility and provide timely communication to cross-functional groups.
You will help triage, isolate, and resolve reported problems. Develop and implement software tools that improves productivity.

Bachelor or Masters degree in Computer Science, Electronics, Software Engineering, or equivalent experience.
5+ years’ experience with 2+ years customer support or software -hardware testing experience required.
Experience troubleshooting and resolving hardware or software issues a must.
Deep understanding of the Windows OS.
Deep knowledge of PC architecture, supercomputers, and computer clusters.
Must have extensive experience building, configuring, and troubleshooting PCs, or laptop systems.
Experience with debugging tools, memory dump analysis and remote debug.
Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.
Good written and verbal communication skills are essential.
The candidate should be willing to work flexible hours.

Familiarity working with GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.
Scripting experience in Python / PowerShell.