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The Walt Disney Company • Bengaluru, Karnataka, India
Role & seniority: QA Engineering Manager (mid-to-senior leadership)
Stack/tools: Tricentis Tosca, qTest; Atlassian Suite (Jira, Confluence, Bitbucket); ITSM/ITIL familiarity; QA/Software Testing background is preferred
Lead, mentor, and develop a support/operations team; set goals and drive continuous improvement
Oversee day-to-day tool support, administration, incident resolution, upgrades, and integrations for Tosca, qTest, Jira/Confluence
Balance customer support excellence with metrics, documentation, knowledge base creation, and stakeholder collaboration (Quality Engineering, IT, vendors)
Must-have skills: 5+ years IT support/operations experience; ≥2 years in a leadership role; hands-on experience with Tosca, qTest, Jira/Confluence/Bitbucket; strong troubleshooting, administration, and communication; customer-service mindset; familiarity with ITIL/service management
Nice-to-haves: Background in Quality Engineering/Software Testing; experience with security/data integrity governance; ability to drive automation and process optimization
Location & work type: Bangalore, India; Full-time position
Job Posting Title: QA Engineering Manager Req ID: 10140834 Job Description: Position Summary The QA Engineering Manager will lead a team responsible for the support, maintenance, and operational excellence of enterprise quality tools, including Tricentis Tosca, qTest, and the Atlassian Enterprise Suite (Jira, Confluence). This role combines technical expertise with leadership and customer service skills to ensure seamless tool performance, high user satisfaction, and alignment with organizational quality engineering objectives. Key Responsibilities Team Leadership & Development - Manage and mentor a team of support and operations specialists. - Set clear goals, provide coaching, and foster a culture of collaboration and continuous improvement. Tool Support & Operations - Oversee day-to-day support and administration of Tosca, qTest, and Atlassian tools. - Ensure system stability, performance, and timely resolution of incidents and service requests. - Implement best practices for tool configuration, upgrades, and integrations. Customer Support & Service Excellence - Drive a customer-first approach, ensuring high-quality support and responsiveness. - Monitor and report on customer support metrics (e.g., SLA compliance, resolution times, satisfaction scores). - Develop knowledge base articles and self-service resources for end-users. Process & Governance - Establish operational standards, documentation, and change management processes. - Ensure compliance with security, data integrity, and organizational policies. Collaboration & Stakeholder Engagement - Partner with Quality Engineering teams to align tool capabilities with testing strategies. - Work closely with IT and vendor teams for escalations, upgrades, and enhancements. Reporting & Continuous Improvement - Track KPIs for tool performance and support efficiency. - Identify opportunities for automation and process optimization. Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Experience: - 5+ years in IT support or operations, with at least 2 years in a leadership role. - Hands-on experience with Tosca, qTest, and Atlassian tools (Jira, Confluence, Bitbucket). - Background in Quality Engineering and/or Software Testing preferred. Skills: - Strong technical troubleshooting and administration skills. - Excellent leadership and communication abilities. - Customer service mindset with experience managing support metrics. - Familiarity with ITIL practices and service management tools. Job Posting Segment: Enterprise Technology Job Posting Primary Business: Enterprise Technology International Primary Job Posting Category: Quality Assurance Engineering Employment Type: Full time Primary City, State, Region, Postal Code: Bangalore, India Alternate City, State, Region, Postal Code: Date Posted: 2026-02-12 Learn more about us.