Full Description

Quality Assurance Auditor

This position is strictly limited to candidates currently residing in the Austin, Texas metropolitan area. While the daily workflow is remote, local residency is required to support the Central Time Zone team and specific client requirements.

About Randstad Enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright, and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services. We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company. We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand. We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

About the Team As a Quality Assurance Auditor, you hold a pivotal role in ensuring the excellence of our recruitment services. Your commitment to quality standards and meticulous attention to detail are essential in maintaining our reputation for delivering exceptional results to our global clients. You will work in a collaborative environment that fosters continuous learning, leveraging diverse perspectives to strengthen our collective capabilities and drive organizational success.

Purpose of the Job You will be at the forefront of ensuring the highest standards of quality in our recruitment operations. Your primary responsibility is to ensure adherence to established quality standards and procedures. Unlike traditional auditing, this role involves a heavy focus on performance coaching. You will review processes and outputs (recorded calls and system notes) to identify deviations, provide actionable feedback, and drive continuous enhancement in our recruitment practices.

You will review processes, procedures, and outputs to identify deviations, errors, or areas for improvement. By conducting thorough audits and assessments, you play a critical role in maintaining and enhancing the overall quality of products or services delivered by the organization.

Roles and Responsibilities

Audits and Assessments Conduct thorough audits of processes, procedures, and outputs to ensure compliance with established quality standards and regulatory requirements. Identify deviations, errors, or areas for improvement through meticulous examination and analysis of documentation, data, and operational practices. Collaborate with cross-functional teams to develop and implement corrective actions and preventive measures to address identified issues and enhance quality assurance practices. Document audit findings, observations, and recommendations in clear and concise reports, and communicate them to relevant stakeholders. Monitor and track the implementation of corrective actions to verify effectiveness and ensure sustained compliance with quality standards. Provide guidance and support to team members on quality assurance processes, procedures, and best practices. Conduct regular reviews and assessments of quality management systems to identify opportunities for process optimization and efficiency gains. Stay informed about industry trends, regulatory updates, and best practices in quality assurance to continuously enhance knowledge and expertise. Participate in internal and external audits as needed, facilitating the audit process and assisting in the resolution of audit findings. Promote a culture of quality excellence and continuous improvement across the organization through training, coaching, and awareness initiatives.

Coaching and Mentoring Skills Provide constructive feedback and guidance to team members on quality assurance practices, fostering a culture of continuous learning and improvement. Tailor coaching and mentoring approaches to individual team members' needs and learning styles, promoting their professional development and growth within the organization. Maintain accurate and organized records of audit findings, including detailed documentation of observations, deviations, and corrective actions taken. Develop standardized templates and procedures for documenting audit reports, ensuring consistency and clarity in reporting. competencies

Analytical skills You know how to use data and to make decisions based on your insights. Aware of the various ways in which data can be used to solve problems. You analyze data to identify challenges and trends and solve complex problems. Curious and always searching for creative solutions. You know how to improve and optimize processes and quickly deliver solutions.

Problem-Solving skills Capacity to identify root causes of quality issues and develop effective corrective actions and preventive measures.

Communication skills Clear and concise verbal and written communication skills to effectively communicate audit findings, recommendations, and corrective actions to stakeholders.

Data Analysis & Interpretation skills Skill in collecting and analyzing relevant data, documentation, and evidence to assess compliance with quality standards and regulatory requirements, and to identify trends, patterns, and areas for improvement.

Audit Planning and preparation Proficiency in developing comprehensive audit plans, including defining audit scope, objectives, and criteria, as well as identifying appropriate audit methodologies and resources required for effective execution. job requirements

Experience Required Relevant experience in similar auditing roles, preferably in (RPO/BPO/KPO/MSP/Recruitment/Sourcing). 2+ years experience in quality auditing is required. Stakeholder management on an operational management level. Demonstrated track record of understanding clients needs and translating those into effective auditing strategies. Proficiency in conducting thorough quality audits and assessments. Strong analytical abilities for data analysis and interpretation. Excellent communication skills for report writing and stakeholder interaction. Capability in root cause analysis and development of corrective actions. Understanding of regulatory compliance and industry standards.

Knowledge RPO/MSP/BPO/KPO/etc. Capability to lead and inspire others towards a culture of quality excellence and continuous improvement, fostering a positive and collaborative work environment.

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards, like being on the “America’s Best Employers for Women 2024” and being Named 2024 Leading Disability Employer. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com. The base salary range for this position is equivalent to $62,400-$66,560, this role pays hourly and is an RPO contractor position.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad offers rich learning & development opportunities, as well as a competitive benefit package.

Applications Accepted on Ongoing Basis Until Filled