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Birdi • Tempe, Arizona, United States
Role & seniority: Benefits Verification Technician; mid-level; 2+ years in a pharmacy setting recommended
Stack/tools: Microsoft Office; industry software; knowledge of pharmacy benefit manager (PBM) processes; claims adjudication systems
Place outbound calls to providers, insurers, and patients to clarify prescriptions and billing; follow up to resolution
Process prescriptions using current insurance data and adjudication requirements; coordinate with PBM services
Maintain records of inquiries and actions; support training, updates, and department process improvements
Excellent verbal/written communication; strong customer service
Strong organizational, time-management, and attention-to-detail skills
Ability to maintain confidentiality, collaborate in a team, think analytically, and work in a high-paced environment
Proficient with Microsoft Office; experience with pharmacy/claims adjudication systems
High school diploma; current Pharmacy Technician with National Certification or state-registered status
Knowledge of secondary billing (prescription discount cards, Medicaid)
Prior PBM/retail/mail-order/pharmacy benefits experience
Undergraduate degree or equivalent work experience
Location & work type: Location not specified; full-time role with 11:30 AM–8:30 PM EST shift; may require extended hours, weekends, and holidays; typical office environment
Position Summary
The Benefits Verification Technician is responsible for providing assistance to members, insurance carriers, and providers with inquiries for member’s eligibility for claims processing. Assists with questions and correspondence to find resolution to all problems with a patient’s prescription. Availability of 11:30 AM - 8:30 PM EST required.
Essential Duties/Responsibilities
Place outbound phone calls regarding pharmacy prescriptions to providers, insurance carriers and patients to obtain prescription and/or billing clarification; follow-up as needed for resolution.
Contact members to obtain information or to advise of a delay in order processing.
Coordinate adjudication support with pharmacy benefit management (PBM) services.
Process prescriptions using current insurance data and requirements for adjudication.
Proper handling of routine inquiries from members, providers, pharmacies, and payers
Maintain record of correspondence, recording details of inquiries, complaints, comments as well as actions taken
Coordinate with pharmacist to resolve member prescription issues as needed.
Organize and maintain reference sheets for the team as changes with insurance payers occur.
Assist with training and updates within the department of technicians as needed.
Assist customer service and other departments with various tasks, including member correspondence, as needed.
Assist supervisor with updates or changes in processes and procedures within the department, including keeping up with changes in adjudication standards and requirements.
Assist in prescription/business audits for third party payers.
Achieve individual performance goals for productivity and quality.
Advise supervisor(s) of escalated issues.
Performs other duties as assigned.
Required Skills/Abilities
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines, prioritize work and work independently.
Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner.
Ability to collaborate with peers in a team effort.
Strong analytical and critical thinking skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient in Microsoft Office and industry related software programs
Ability to work extended hours, weekends, and holidays in alignment with departmental and industry demands
Education/Experience
High School Diploma required, Undergraduate degree desired or equivalent work experience.
Current Pharmacy Technician with National Certification OR Registered Pharmacy Technician Status with applicable State Board of Pharmacy
At least 2+ years in Pharmacy setting. Prior experience in Retail, Mail Order of Specialty Pharmacy, PBM, pharmaceutical or managed health care industry preferred.
Knowledge of claims adjudication preferred.
Knowledge of secondary billing practices including prescription discount cards and Medicaid preferred.
Work Environment/Physical Requirements
Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.
Prolonged periods of sitting, standing, walking, and working on a computer.
Ability to bend, reach, stoop, kneel.
Ability to utilize visual acuity to operate equipment and read technical information.
Ability to lift 15 pounds at times.