Full Description

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.

The QA Lead is responsible for defining, implementing, and overseeing the testing strategy to ensure the quality of our digital products. They lead the QA team, coordinate efforts with the Development and Product teams, and ensure that releases meet our standards of technical excellence and user experience.

Key Responsibilities & Attributes

Testing Strategy: Define the Master Test Plan for complex projects, selecting appropriate methodologies (Agile, Waterfall) and tools. Create test cases from approved documentation in QA Tool independently

Team Leadership: Mentor and guide QA engineers (Manual and Automation), fostering their professional growth and resolving technical roadblocks.

Defect Management: Monitor the bug lifecycle, prioritize bugs with Product Owners, and ensure timely resolution.

Process Assurance: Establish and optimize quality standards within the CI/CD pipeline.

Metrics and Reports: Create quality dashboards (defect density, test coverage, execution speed) to inform stakeholders about the product's health.

Interdepartmental Collaboration: Participate in product refinement meetings to ensure requirements are testable from the outset Execute various testing types for eCommerce web applications (functional, integration, UI, End-to-end, API) independently Create detailed bugs and track their progress through remediation for retesting and provide solutions where needed Provide daily statuses to QA Lead on project tasks and progress Communicate issues to QA Lead and Project Management that may pose any risk to quality or timeline or solution Learn and understand supported platforms and tools Assist with lower-level testers in understanding too and process, as needed Ability to multi-task across multiple mid to large projects Collaborate with team members across regions (North America, LATAM, and Europe) Design and execute tests for live production systems to support maintenance projects Interact effectively to clients with minimal supervision Ability to travel to client site 15 - 20% and perform testing on site This is an individual contributor role

Required Skills & Experience

5+ years of experience in quality assurance, production support, or technical support environments Experience working with eCommerce platforms including Adobe Commerce, SAP Commerce, etc. Solid proficiency in your ability to create and execute test cases independently Solid proficiency ability to create and execute test cases manual support Solid understanding of website QA processes, methodologies, and best practices Able to interpret results, identify trends and communicate findings appropriately Ability to perform testing against web-based applications both from the front-end UI as well as back-end databases and API`s Outstanding written and verbal communication skills Experience in one or more defect tracking tool Proficient in English (verbal and written) *can be removed for US/CA posts

Leadership: 2 years leading teams or as a Senior QA with coordination functions.

Tool Management: Expert experience with Jira, TestRail, Zephyr, or Azure DevOps.

Nice To Have Skills & Experience

Automation: Proficiency in frameworks such as Selenium, Cypress, Playwright, or Appium.

API Testing: Advanced experience with Postman, Insomnia, or RestAssured.

Databases: Intermediate/advanced SQL queries for data validation.

En VML, estamos comprometidos a fomentar un entorno laboral totalmente inclusivo que sea gratificante y propicie el desarrollo profesional. Creemos en la creación de un entorno de trabajo dinámico que valore la diversidad y la inclusión, y nos esforzamos por reclutar una lista diversa de candidatos para ayudarnos a lograr ese objetivo. Estaremos encantados de proporcionar acomodos razonables a las personas con discapacidades que necesiten un acomodo para usar o acceder al sitio de carreras de VML o para participar plenamente en el proceso de solicitud. Si necesita un acomodo para completar su solicitud u otro aspecto de nuestro proceso de reclutamiento debido a una discapacidad, comuníquese con nuestro departamento de Recursos Humanos o envíe un correo electrónico a (contacto de RR. HH.) para solicitarla.

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We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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