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Job Title: Quality Assurance Engineer Job Description The Quality Assurance Engineer is responsible for ensuring the quality, stability, and performance of platform implementations across the software development lifecycle. This role provides hands-on and technical leadership—owning test strategy for assigned projects, partnering closely with Engineering and Delivery teams, and driving continuous improvement to deliver high-quality solutions across Zendesk and other business-critical platforms. Key Responsibilities Quality Ownership & Strategy • Own end-to-end quality for assigned projects across Zendesk and other platforms. • Define and execute QA strategies aligned with business and technical requirements. • Contribute to quality standards, best practices, and release readiness criteria across multiple platforms. Test Planning & Design • Create test plans covering functional, regression, integration, performance, and UAT testing. • Design and maintain test scenarios, test cases, and test data for platform-specific features, including Zendesk workflows, automations, triggers, views, SLAs, integrations, and comparable functionality in other platforms. • Assess testing scope, risks, and priorities for complex multi-platform implementations and provide effort estimates. Test Execution & Defect Management • Execute and oversee testing activities, focusing on complex or high-risk functionality across platforms. • Identify, document, and track defects, ensuring timely resolution and clear communication. • Perform root cause analysis and collaborate with developers to validate fixes and prevent regressions. Tooling & (Preferred) Test Automation • Maintain strong testing practices and recommend tools and processes that improve coverage and efficiency. • Preferred: Design, develop, and maintain automated tests for UI, API, and integration testing across Zendesk and other platforms. • Preferred: Contribute to automation strategy, improve automation coverage, and support integration with CI/CD pipelines. • Evaluate and recommend testing tools and frameworks suitable for platforms. Process Improvement & Best Practices • Identify opportunities to improve testing efficiency, effectiveness, and consistency across platforms. • Maintain QA documentation, including test strategies, checklists, test matrices, and platform-specific testing guidelines. • Stay current with platform updates, releases, and QA best practices; act as a quality advocate within delivery teams. Collaboration & Mentorship • Collaborate with Project Managers, Functional Consultants, Developers, Business Analysts, and UI/ UX across multiple initiatives. • Provide guidance and informal mentorship to junior QA engineers. Stakeholder Communication & Reporting • Communicate testing progress, risks, and quality metrics to stakeholders. • Prepare test reports and contribute to release readiness and go/no-go decisions. Key Performance: 1. Testing Experience: Knowledge of functional, regression, integration, and UAT testing. 2. Automation Skills: Experience with test automation tools (e.g., Selenium, JUnit). 3. Ownership: Ability to lead QA efforts and manage defects. 4. Teamwork & Mentorship: Works well with teams and helps guide junior QA engineers. 5. Clear Communication: Can report testing progress and issues to stakeholders. Location: PHL Quezon City - EXXA Tower, 7th floor Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.