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NexCen Global Inc • Dallas, Texas, United States
Company Description NexCen Global Inc. is a leading global IT services and consulting company, established in 2009, with operations spanning the USA and India. The company integrates business process and IT consulting to enhance and streamline client operations through advanced t
Company Description NexCen Global Inc. is a leading global IT services and consulting company, established in 2009, with operations spanning the USA and India. The company integrates business process and IT consulting to enhance and streamline client operations through advanced technology and artificial intelligence solutions. With over 15 years of expertise in enterprise applications, software development and testing. Strategically partnered with major technology leaders, NexCen delivers turnkey projects, custom application development, cloud testing services, and 24/7 remote support to global clients. Guided by its philosophy of delivering exceptional business value, NexCen helps clients achieve their digital transformation goals.
Role Description This is a full-time onsite role for a Contact Center IVR Testing Consultant for Dallas, TX. The consultant will design, develop, and execute test cases for contact center IVR systems as well as perform performance testing. Responsibilities include ensuring adherence to quality assurance protocols, utilizing test automation tools, and identifying areas for performance improvements. The role involves collaborating with cross-functional teams to ensure seamless functionality, system efficiency, and scalable solutions for enterprise clients.
Qualifications
Experience of IVR testing, Contact Center testing, and Amazon Connect testing.
Excellent interpretation and articulation, Speed and Accuracy, Attention to Detail
Excellent communication skills.
Strong problem-solving skills and attention to detail.
Bachelor's degree in Computer Science, Engineering, or related field preferred.
Experience/awareness with Cyara Automation Testing preferred.