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Amazon • Seattle, Washington, United States
Salary: $117,300 - $160,000 / year
Role & seniority
Experienced Mechanical/Quality engineer
In-Service Quality (ISQ) role at Prime Air (Amazon), focused on drone fleet quality and compliance
Stack/tools
Data/analysis: Advanced Excel, SQL, Tableau, Python
Quality/compliance: RCCA (Root Cause and Corrective Action), audits, risk-based auditing
Domains: mechanical engineering, aviation/drone operations, supplier/assembly quality
Top 3 responsibilities
Monitor quality issues in the drone delivery service fleet and supporting systems
Triage and resolve issues via RCCA; coordinate actions across Prime Air engineering and operations teams
Identify compliance issues and drive or escalate remediation; maintain risk-based audit program with stakeholders
Must-have skills
4+ years in mechanical engineering or equivalent; Bachelor’s degree
4+ years in technical support or relevant technical position; experience with audits, risk mitigation, or program compliance
Ability to conduct RCCA analyses and cross-functional coordination
Nice-to-haves
Experience designing complex mechanical products/equipment at volume
Background in aviation, aerospace, or drone operations
Proficiency with data analysis tools (Excel, SQL, Tableau, Python)
Experience supporting 14 CFR Part 121/135 operations or foreign equivalents
Location & work type
Seattle, WA, USA
Full-time; on-site role at Prime Air operations (Seattle area) with cross-functional collaboration
Note: Compensation includes base, sign-on, RSU
Prime Air is seeking an experienced engineer to monitor hardware quality and compliance issues in our drone delivery operations. Are you interested in solving problems for a quickly scaling business using state-of-the-art technology?
Key job responsibilities
Monitor quality issues in the service fleet of delivery drones and our
supporting systems
Triage and resolve quality issues by performing a Root Cause and Corrective
Action (RCCA) analysis
Drive the resolution of in-service issues by coordinating the actions of other
Prime Air engineering and operations teams
Identify compliance issues (compliance to regulation or internal procedures)
and solve the issues or pass them to compliance stakeholders
Work with compliance stakeholders to maintain a comprehensive risk-based audit
program
A day in the life
0800-0830: Brief status of drone fleet and discuss prominent issues.
0830-1000: Investigate a quality issue found by field maintenance technicians. Work cross-functionally with Supplier and Assembly Quality Teams to see where the issue originated. Be sure to consider all possible failure points across manufacturing and operations.
1000-1200: Investigate variances in crew logs. Meet with drone operators, regulatory SMEs, and the Learning team to make standards clearer for crews.
1200-1230: Lunch with a view of Mt. Rainier.
1230-1700: Focus time designing a process for part scrapping that scales to over 100 sites.
About the team The Quality Engineering team at Prime Air ensures the quality of parts coming from suppliers, assembly processes, and in-service drones. The In-Service Quality (ISQ) team covers the last phase of the product quality lifecycle. We monitor for quality issues and process breaks where drones are actually used to deliver to for our customers. Our scope is broad because problems at this phase can come from a part design, software issues, user documentation, or external factors. Anywhere we see a risk, we respond, coordinating with other teams and resources across the company to improve safety, efficiency, or customer
experience. Basic Qualifications: - 4+ years of working in mechanical engineering or equivalent experience
Bachelor's degree in mechanical engineering or equivalent
Experience in audits related to business processes, risk mitigation, program
compliance, or internal audits
4+ years of technical support, or 4+ years of relevant technical position
experience Preferred Qualifications: - Experience in the design of complex mechanical products and equipment at volume
Experience in aviation, aerospace, or drone operations
Experience with data analysis tools such as Advanced Excel, SQL, Tableau,
Python
Experience supporting a 14 CFR part 121 or part 135 operator, or a foreign
equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https: //amazon.jobs/content/en/how-we-hire/accommodations
[https: //amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https: //amazon.jobs/en/benefits
[https: //amazon.jobs/en/benefits].
USA, WA, Seattle - 117,300.00 - 160,000.00 USD annually