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Thales • Rydalmere, New South Wales, Australia
Role & seniority: Executive leader (leader of leaders) in Quality Assurance and Customer Satisfaction; reports to the COO; member of Australian Operations Leadership Team and Global QCS leadership team.
Stack/tools: Quality management and continuous improvement in industrial/manufacturing environments; financial acumen; risk-driven and preventive culture; performance insight and executive-level governance.
Embed a preventive, risk-driven culture to enhance performance and customer trust.
Drive continuous improvement to reduce waste and cost of non-quality across the portfolio; provide independent assurance and performance insight to executives.
Strengthen proactive customer advocacy, build national capability, lead cultural transformation, and develop geographically dispersed teams.
Proven experience leading leaders in complex, matrixed organizations.
Strong commercial, operational excellence, and financial acumen.
Background in industrial/manufacturing environments; tertiary qualifications in business, engineering, or project management.
Prior experience in quality assurance, customer satisfaction, and governance roles.
Capability to influence at executive level and drive cross-functional change.
Security/compliance awareness relevant to defence/aerospace contexts (Australian citizen eligibility for clearance).
At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible. From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust. As a leader in Quality Assurance and Customer Satisfaction, you will play a key role in strategy development, delivering business excellence by building a culture of quality and customer focus right across the Thales business. Reporting to the COO, you are a key member of the Australian Operations Leadership Team and Global Quality and Customer Satisfaction (QCS) leadership team. Passionate about customer experience, you are committed to excellence in business and innovation, reducing the cost of non-quality, improving performance, and delivering benefits for our business and our customers. Working from our Melbourne Office in the World Trade Centre on Wurundjeri land or in North Sydney's Rydalmere, on Darug land, your role purpose will be - Embed a preventive, risk-driven culture that enhances performance and customer trust Continuous improvement to reduce waste and cost of non-quality across the portfolio Provide independent assurance and performance insight to Executive Leadership Strengthen proactive customer advocacy Build national capability and lead cultural transformation Lead and develop geographically dispersed teams Your Experience Proven leader of leaders with strong commercial and operational excellence expertise Executive-level influencer, confident leading in complex, matrixed environments Background in industrial or manufacturing environments preferred Strong financial acumen and customer focus Tertiary qualifications in business, engineering, project management or similar