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Jabil • Chihuahua, Nuevo León, Mexico
Role & seniority: Senior Quality/Technical Support professional focused on global customer accounts; typically requires 5+ years of related experience.
Stack/tools: Advanced Product Quality Planning (APQP), Process Optimization, PPAP, QA plans, inspection processes, CAPA/corrective-preventive actions, document control systems, training program design, supplier/customer interface.
Develop and maintain QA plans for global new product introductions using APQP and process optimization.
Support quoting and participate in initial process design, development, and implementation phases.
Evaluate/approve inspection processes, manage CAPA with suppliers/customers, and maintain global documentation and training programs.
Bachelor’s degree and 5+ years related experience (or equivalent)
Strong knowledge of APQP/PPAP, QA planning, and inspection methods
CAPA management, cross-functional collaboration, and document control
Ability to interface with suppliers, customers, and multiple internal departments
Process improvement mindset and experience standardizing manufacturing processes
Experience with global customer accounts and training program development
Exposure to process optimization and proactive quality methodologies
Familiarity with safety/security policy adherence
Location & work type: Location not specified; full-time role.
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. SUMMARY Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing on global customer accounts. Serve as liaison between Jabil Circuit and suppliers or customers on global quality related issues. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Develop and maintain QA plans and timeliness of global new product introductions utilizing Advanced Product Quality Planning and Process Optimization specific to the customer. · Provide support for all quoting activities by participation in initial process design, development, and implementation phases. · Evaluate and provide input to inspection processes via inspection aids and instruction guidelines. · Support all global training programs specific to their customer by development and implementation of specialized training sessions for all applicable functions. · Develop appropriate systems for document storage, access and review pertaining to global customer accounts. · Review all supplies, internal, and customer discrepancies, coordinate and track the effectiveness of corrective/proactive action efforts. · Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access. · Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort. · Participate in the vendor survey activities as applicable. Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts. · Interface with all departments as applied to the Policies and Procedures. · Provide insight and assistance of implementing and maintaining Process Improvement and Optimization concentrating on proactive methodologies. · Assist in driving the standardization of manufacturing processes of global customer accounts. · Interface and provide technical support on quality issues with the customer as needed. · Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. · Comply and follow all procedures within the company security policy. MINIMUM REQUIREMENTS Bachelor's degree required and five years related experience; or equivalent combination of education and experience. TEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Jabil.com. Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion @jabil.com; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @jabil.com. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. #whereyoubelong