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KERRIDGE COMMERCIAL SYSTEMS CORP • Nottingham, England, United Kingdom
Role & seniority: IT Support Analyst (entry–mid level) in a global IT team
Stack/tools: Windows 11; Active Directory; Microsoft 365/Entra; end-user device deployment/management; (desirable) Tanium; ServiceNow ITSM; ITIL v4; MacOS enterprise; Microsoft Intune/Endpoint Management; basic networking knowledge
Provide end-user IT support (hardware, software, network) via email, phone, Teams, in person
Document IT processes, procedures and solutions; contribute to automated ITSM initiatives
Deliver end-user training during onboarding; collaborate across time zones; participate in project work with IT infrastructure and security teams
Excellent communication and interpersonal skills
Proven IT Support Analyst experience; proficient with Windows 11, Active Directory, Microsoft 365/Entra, end-user device management
Able to diagnose unfamiliar problems methodically; strong self-organization and workload management
Ability to work across time zones and adapt to diverse cultures
Experience with Tanium, ServiceNow ITSM, ITIL v4
MacOS administration in enterprise
Microsoft Intune/Endpoint Management
Networking/infrastructure knowledge (CompTIA or equivalent)
Global role with hybrid policy: 3 days in office, 2 days remote
Potential travel to other Klipboard offices; possible on-call rotation (evenings/weekends) with compensation; 24/7 on-call opt
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will also help shape and develop the services we provide, as it continuously improves and evolves.
Essential
Windows 11
Active Directory
Microsoft 365/Entra
End user device deployment and management
Desirable
Tanium
ServiceNow ITSM
ITIL V4 framework
Administration of MacOS in an enterprise environment
Microsoft intune/Endpoint Management
Understanding of networking/infrastructure with CompTIA or similar qualification
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes
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