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Genpact • Monterrey, Chiapas, Mexico
Role & seniority: Lead Supplier Quality Engineer – Vendor Services (leadership/senior level)
Stack/tools: English and Spanish fluency; strong communication; basic data analysis (Excel); workflow-driven IT systems; knowledge of manufacturing/repair processes; driving license
Plan, develop, and execute vendor qualifications from request validation through kick-off to delivery and closure
Manage NCRs; lead RCAs/RCIs; develop and follow up on vendor improvement action plans
Develop vendor surveillance audits, monitor vendor performance, and advance vendors toward industrial standards
Minimum 5 years in Supplier Quality Engineering, Maintenance, or Field Services
Knowledge of several manufacturing or repair processes
Bachelor’s degree or equivalent
Proficiency in English and Spanish; strong communication and leadership
Ability to travel up to 25% in North America; driving license
Technical understanding of repair/maintenance processes; vendor management
Lean tools proficiency; project leadership experience
Digital skills (data analysis in Excel, workflow IT systems)
Knowledge of power plant subsystems or related industries’ processes
Certifications: International Welding Engineer, NDT Level II, Auditor
Autonomous project planning/execution with moderate risk/resource needs
Location & work type: Monterrey, NL, Mexico; full-time role with up to 25% tra
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Supplier Quality Engineer – Vendor Services
Job title: Lead Supplier Quality Engineer – Vendor Services
Location: Monterrey, NL, Mexico
Type of Hire: Full-time
Note: This position includes travel up to 25% of time in North America.
What impact you will make As a member of the global supplier quality engineering team, you will be an active contributor to drive quality for assigned portfolio of service providing vendors in Europe. You will have an impact on successful power plant maintenance projects, ensuring reliable electricity for millions of people.
JOB DESCRIPTION
Responsibilities Includes both Supplier Quality Assurance and Supplier Quality Development. Plan, develop and execute vendor qualifications from request validation, planning, team set up, through kick-off meeting with internal stakeholder, and external stakeholders, following service delivery to concluding and documenting. Manage NCRs and lead RCI and RCA activities related to vendors. Develop improvement action plans and follow up at vendor. Develop vendor surveillance audit plans and execute them on-time. Monitor vendor performance and serve as go to person for Supplier Quality within the assigned region Assess and develop key vendors towards industrial standards of excellence. Developing specialized depth and breadth of expertise in Supplier Quality and Field Services.
Qualifications/Requirements Minimum 5 years of experience in Supplier Quality Engineering or Maintenance or Field Services. Proven knowledge of several manufacturing or repair processes This role requires knowledge level comparable to a Bachelor’s degree from an accredited university or college. Strong oral and written communication skills in English and Spanish. Strong interpersonal and leadership skills Willingness to travel up to 25% of time in North America Driving license required
Desired Have a good level of technical understanding of repair and/or maintenance processes and ability to manage vendors Strong oral and written communication skills in English and Spanish. Strong interpersonal and leadership skills Demonstrated ability to analyze and resolve problems utilizing Lean tools Ability to lead small projects independently with moderate risks and resource requirements. Ability to plan, execute and document projects Working within broad guidelines and policies with autonomy, requiring high levels of evaluative judgment Good level of digital skills (e.g. basic data analysis skill in Excel, experience in workflow driven IT systems, confident use of web-based applications) Knowledge of power plant sub-systems and related specification, or similar industries’ special processes Developing persuasion skills required to influence others on topics within field International Welding Engineer qualification NDT Level II certification Auditor certification
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.