Role & seniority: Quality Assurance Manager (Manager level) at Krungsri Nimble

Location & work type: Bank of Ayudhaya (Krungsri) Rama 3 Head Office; on-site, full-time

Stack/tools: Mobile, Web, API testing; SDET/Performance QA; automation frameworks (Appium, Selenium, Cypress, Playwright); CI/CD pipelines; test management and defect tracking tools; knowledge of logs, API responses, and DB queries for debugging

Top 3 responsibilities

Standardize QA processes across 15–40 QA engineers and multiple squads; oversee test planning, design quality, and execution
Lead automation adoption (mobile/web/API) with SDET teams; monitor quality KPIs (defect leakage, DRE, regression pass rate, coverage, release readiness); drive continuous improvement
Hire, coach, and develop QA Leads/Senior QAs/Engineers; align with Product, Development, Architecture, DevOps; manage resource allocation and release risk/validation strategies

Must-have skills

5+ years in software testing/QA; 1+ year in a leadership role
Strong functional testing across mobile, web, API, and integrated systems; Agile/Scrum leadership across multiple squads
CI/CD understanding; experience with automation (Appium, Selenium, Cypress, Playwright) and API automation; test management/defect tracking tools
Ability to debug via logs, API responses, and DB queries; awareness of performance testing concepts and quality metrics
Nice-to-haves: Experience driving cross-team QA improvements; performa

Full Description

Quality Assurance Manager (Krungsri Nimble)

Level: Manager

Industry: Banking / Financial Services

Location: Bank of Ayudhaya (Krungsri) - Rama 3 Head Office

Team Size Responsibility: 15–40 QA Engineers (Functional QA, SDET, Performance QA depending on team structure)

Job Summary

We are seeking an experienced and influential QA Manager to lead QA delivery across multiple squads within a digital banking environment. This role requires strong leadership, deep testing expertise, and the ability to implement quality practices across complex, integrated systems (mobile, web, mini apps, backend services).
The QA Manager will oversee test planning, execution, people development, and cross-team alignment with Product, Development, Architecture, DevOps, and external vendors. This includes standardizing QA processes, improving quality maturity, embedding automation, monitoring quality KPIs, and proactively removing obstacles to ensure predictable, high-confidence releases.

Responsibilities

Ensure QA standards and test processes are consistently applied across assigned squads.
Support adoption of automation practices (mobile, web, API) in collaboration with SDET teams to reduce regression time and increase confidence.
Monitor quality KPIs such as defect leakage, DRE, regression pass rate, stability, test coverage, and release readiness.
Identify recurring quality issues and drive improvements within assigned scope
Oversee test planning, test design quality, scenario completeness, and execution for all supported squads.
Ensure environments, data, and integrations are ready, coordinate with DevOps, Infra, and backend service owners.
Support risk assessment, release readiness reviews, and production validation strategies (e.g., PVT, pre-validation).
Ensure root-cause insights from defects are used to prevent recurrence.
Lead and mentor QA Leads, Senior QAs, and Engineers within assigned squads.
Set clear goals, performance expectations, and growth plans for the QA team.
Build a high-performing team with a culture of ownership, accountability, and continuous improvement.
Manage resource allocation across squads; plan hiring, onboarding, and skill development.
Provide constructive feedback and career coaching, fostering a healthy team dynamic and strong collaboration.
Collaborate with Product Owners, Delivery Leads, Architects, Developers, and DevOps to align on scope, impacts, risks, and timelines.
Represent QA in prioritization discussions, release planning, and incident reviews.