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City National Bank of Florida • Los Angeles, California, United States
Role & seniority: Implementation Quality Assurance Representative I (entry-level to junior; focused on QA reviews within Treasury Management Solutions)
Stack/tools: MS Word, Excel; basic computer proficiency; network/PC based software; knowledge of bank policies, regulatory requirements (e.g., BSA, KYC)
Review client/account setups on Treasury Management systems and report/communicate errors
Research, resolve issues found during quality checks; ensure operational integrity and policy compliance
Maintain up-to-date knowledge of procedures and regulatory requirements; support daily operations
High School Diploma; minimum 2 years Treasury experience; minimum 3 years banking experience
At least 1 year basic computer experience (Word/Excel)
Strong attention to detail; good verbal/written communication; problem analysis and judgment; team collaboration
Ability to perform duties with minimal supervision; effective interaction across TM personnel
Proficiency with broader software applications; good decision-making and customer service orientation
Location & work type: Location-based role at City National Bank; reporting to a designated City National location; on-site unless fully remote option is specified; full-time employment with standard benefits.
IMPLEMENTATION QUALITY ASSURANCE REPRESENTATIVE I - TREASURY MANAGEMENT SOLUTIONS WHAT IS THE OPPORTUNITY? Position is responsible for reviewing the setup of business clients on various Treasury Management systems and providing a variety of daily support functions related to the findings of that review. Responsibilities generally include, but are not limited to, researching, reporting and resolving issues uncovered during the quality check process, ensuring the products or services meet the established standards of quality. Ensuring operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested. WHAT WILL YOU DO? Provides a variety of daily support functions which generally includes, review of account/client setups on applicable systems, the reporting of errors to management and the communications of errors to the various colleagues within the Operations unit. Ensures operational integrity of accounts and processes Maintains up-to-date knowledge of policies and procedures Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community WHAT DO YOU NEED TO SUCCEED? Required Qualifications*
H. S. Diploma
WHAT'S IN IT FOR YOU? Compensation
Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities' flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #CA-DH #LI-DH