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Quality Assurance, Monitoring and Testing Lead Analyst at Citi - QATestingJobs.com
Quality Assurance, Monitoring and Testing Lead Analyst
Citi • Singapore
hybridfull-time
Posted Feb 26, 2026
Role & seniority: Vice President, Quality Assurance, Monitoring & Testing Lead Analyst (1LOD, individual contributor) – Hybrid, Singapore
Stack/tools: Wealth Control Testing Utility (CTU); Control Design Assessment (CDA); Operational Effectiveness Tools (OEM/OET); Monitoring/Testing Design Assessment (MDA/TDA); Citi Risk & Control (CRC); Central Testing Machinery (CMT); Confluence; Central Execution Team (CET); Microsoft Office (Excel/PowerPoint/Word)
Top 3 responsibilities
Lead end-to-end control assessment, including CDA, tool design, testing setup, transitions, exception disposition, and insights.
Design and own control testing procedures and tools, train CET overseas, and lead CMDA meetings; provide final approval on OEM/OET procedures.
Report on quality control and control effectiveness to senior management; drive continuous improvements in accuracy, efficiency, timeliness, and quality; oversee risk/compliance readiness across covered businesses.
Must-have skills
6–10+ years in operational risk management, compliance, audit, or control functions in financial services
Strong analytical, risk assessment, and problem-solving abilities
Proficient in controls development/execution; strong written and verbal communication; stakeholder management at senior levels
Ability to manage multiple tasks across geographies/time zones; proficiency with MS Office; understanding of Citi policies and regulatory requirements
Nice-to-haves
I
Full Description
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
We’re currently looking for a high caliber professional to join our team as Vice President, Quality Assurance, Monitoring and Testing Lead Analyst - Hybrid based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance
· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
· We empower our employees to manage their financial well-being and help them plan for the future.
· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.
The Wealth Control Testing Utility (“CTU”) Team is a first line of defense (“1LOD”) team responsible for the assessment of controls designed by and owned by Citi’s Wealth Front Line Units (“FLUs”) – i.e., the Citi Wealth business.
This individual contributor role reports to a Wealth Control Assessment Team Leader and is an execution-oriented individual contributor position accountable for end-to-end control assessment; which includes control design assessment (“CDA”), design of operational effectiveness assessment tools for monitoring (“OEM”) and testing (“OET”), monitoring/testing design assessment (“MDA” and “TDA”), and execution of monitoring/testing tools (“OEM” and “OET”) to assess the effectiveness of controls designed to address Business-defined risks.
A Wealth Control Assessment Leader is a subject matter expert on overall controls monitoring and testing who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.
Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.
In this role, you are expected to
Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
Carry key responsibility for Control Design Assessment (“CDA”) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (“CRC”).
Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and associated setups in the CMT system.
Develop control testing procedures in the Confluence system and is responsible for obtaining necessary signoffs from covered businesses and functions.
Perform a uniquely significant role in training the Central Execution Team (“CET”) overseas on all designed control testing tools and established control testing procedures.
Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns to the Business through the CMT Feedback Loop tool.
Support reporting on quality control outcomes and control effectiveness outcomes to top management and relevant stakeholders.
Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
Support team members on topics ranging from control testing design to performance management and control testing platforms basics.
Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
Maintain relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
Stay up to date with the latest quality assurance testing tools and strategies.
Ensure that risk and control responsibilities and accountabilities are routines are embedded and executed within Central Testing Utility.
Lead Control & Monitoring Design Assessment (CMDA) meetings and provide subject matter expertise to the Central Testing Execution Team in drafting OEM and OET procedures and provides final approval on OEM and OET procedures.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Support other relevant work efforts of the department where needed and as directed by their manager.
As a successful candidate, you’d ideally have the following skills and exposure
Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
Ability to identify, measure, and manage key risks and controls.
Strong knowledge in the development and execution for controls.
Proven experience in control related functions in the financial industry.
Proven experience in implementing sustainable solutions and improving processes.
Understanding of compliance laws, rules, regulations, and best practices.
Understanding of Citi's Policies, Standards, and Procedures.
Strong analytical skills to evaluate complex risk and control activities and processes.
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities.
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
Ability to work effectively on teams that cross different geographies and time zones.
Investment securities and/or insurance licenses not required but preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
