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Onco360 Oncology Pharmacy • Louisville, Kentucky, United States
Salary: $23 / hour
Role & seniority: Lead Medical Benefits Verification Specialist (Senior/Lead)
Location & work type: Louisville, KY; Full-time, Mon–Fri, 8:30 am–5:00 pm EST
Stack/tools: Electronic payer portals, EHR systems, insurance verification software, Medicare/Medicaid systems, clinical and billing coordination tools
Verify and load patient insurance (commercial and government) and determine coordination of benefits; obtain authorizations as needed
Investigate benefit plans, cost-shares, denials/appeals; act as liaison between ordering physicians, payers, and clinical/billing teams
Lead process improvements, mentor/train staff, ensure compliance with HIPAA and relevant laws; handle escalated issues and ensure high accuracy
Must-have skills: 3+ years Medicare/medical benefits verification; knowledge of Medicare Parts A-D, Medicaid, commercial plans; COB, eligibility verification; strong problem-solving, communication, and analytical abilities; experience with EHR and payer portals; basic math and scheduling accuracy
Nice-to-haves: Associate degree or technical training; Certified Pharmacy Technician (PTCB); specialty pharmacy, infusion verification, CMIS, CRCR, or Medicare billing experience
Compensation & benefits (highlights): Starting ~$23/hour with quarterly incentive bonuses; medical/dental/vision; 401k match; PTO/holidays; tuition reimbursement; paid volunteer day; life and disability insurance; referral incentives
Notable c
Are you someone looking for professional career growth? Onco360 Pharmacy is looking for a Lead Medical Benefits Verification Specialist for our Pharmacy located in Louisville, KY.
Work Hours: Monday-Friday 8:30 - 5:00pm EST
Starting salary at $23/hr** We also offer quarterly incentive bonuses.
Medical, Dental & Vision insurance 401k with a match Paid Time Off and Paid Holidays Tuition Reimbursement Paid Volunteer Day Floating Holiday Referral Incentive Paid Life, and short & long-term disability insurance
The Lead Medical Benefits Verification Specialist is responsible to support the Medical Benefits Verification Specialist roles while performing insurance authorization and verification for all patients scheduled for services. The Lead will investigate, review, and load accurate patient insurance for medical coverage, assign coordination of benefits, and investigate/identify authorization requirements needed to obtain medication coverage. Support the department's Manager with the daily workflow and distribution of workload, answer questions as the assigned subject matter experts, assist with mentoring and training new members of the team and report any system or process issues identified.
Support staff in verifying Commercial and Government payer eligibility and benefits utilizing electronic resources to load primary, secondary, tertiary, etc. insurances to patient profile. This involves contacting Medicare or other relevant government payers to confirm coverage and benefits for specific services. Verify Commercial insurance plans eligibility and benefits utilizing electronic resources to load primary, secondary, tertiary, etc. insurances to patient profiles. Confirming patient eligibility and benefits with various commercial insurance carriers (i.e. Aetna, Humana, Anthem, Cigna, etc.). Facilitate process for requesting medical authorizations, Single Case Agreements, Letter of Agreements, and Terms of Agreement for applicable commercial, Medicaid, and Medicare, or facility medication claims.
Investigate payer plans: Research and document benefit plan specifics for various payer plans, including cost-share responsibilities and restrictions. Address intricate benefit verification issues, such as those involving high-cost or specialized treatments, denials, and appeals.
Develop expertise: Maintain in-depth knowledge of insurance policies, coverage terms, and complex billing practices. Identify the appropriate clinical records and submit the authorization request to the insurance company based on plan requirements for approval.
Handle complex cases: Address intricate benefit verification issues, such as those involving high-cost or specialized treatments, denials, and appeals.
Collaborate across departments: Work closely with clinical staff, billing and coding teams, and administrative teams to resolve insurance issues and ensure seamless patient care. Will be the liaison between the ordering physician and insurance company to ensure all requirements to secure approval are identified and communicated. Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Lead process improvement: Analyze workflows, identify opportunities for improvement, and implement more efficient procedures to reduce turnaround times and improve accuracy. Assist the Medical Verification Specialists in achieving: >95% accuracy/quality while handling accounts, as measured by account audits >95% quality of expected customer service etiquette, as measured by phone call audits Meet or exceed Lower controls of average productivity amongst the team productivity standards assist the manager of the department with escalated issues, tracking system and process issues.
Mentor and train staff: Guide and train junior specialists on proper benefit verification and claim processing procedures.
Ensure compliance: Adhere to all federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA), to maintain patient confidentiality. Performs other duties as assigned.
Education/Learning Experience
Required: High School Diploma or GED. Previous Experience in Pharmacy, Medical Billing, or Benefits Verification
Desired: Associate degree or equivalent program from a 2-year program or technical school, Certified Pharmacy Technician (PTCB), Specialty pharmacy experience
Work Experience
Required: 3+ years’ Medicare and Medical benefit verification experience
Desired: 5+ years Specialty Pharmacy, Medical Verification, and/or Infusion benefit verification experience
Skills/Knowledge
Required: Medicare and Medical insurance and benefit verification, medical contracts, knowledge/understanding of Medicare, Medicaid, and commercial insurance, coordination of benefits, Understanding Medicare Parts A, B, C, and D, as well as relevant laws and guidelines, NDC medication billing, pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, basic math and analytical skills, Intermediate typing/keyboarding skills.
Desired: Specialty Pharmacy experience, Medicare Billing Experience, Medical Authorization experience
Licenses/Certifications
Required: None
Desired: Registration with Board of Pharmacy as required by state law or Certified Pharmacy Technician (PTCB) Certified Revenue Cycle Representative (CRCR)
Certified Medical Insurance Specialist (CMIS)
Behavior Competencies
Required: Independent worker, self-motivated Analytical skills: The ability to interpret complex insurance documents and identify potential gaps in coverage is crucial for handling more difficult cases. Communication: Excellent verbal and written communication skills are essential for interacting with insurance companies, patients, and other healthcare professionals. Problem-solving: Senior specialists must possess strong problem-solving skills to efficiently address and resolve insurance-related issues. Technical proficiency: Expertise in electronic health record (EHR) systems, insurance verification software, and payer portals is necessary. Leadership abilities: The capacity to mentor junior staff and lead process improvement projects is a key differentiator for a senior role.
Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.