Full Description

Join Durham County GovernmentDurham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

DEPARTMENT

SOCIAL SERVICES (DSS)

DATE POSTED

FEBRUARY 27, 2026

CLOSING DATE

MARCH 6, 2026

HIRING RANGE

$58,135.00 - $78,447.00

POSITION NUMBER

40004602

JOB TYPE

FULL-TIME, EXEMPT

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Develop and implement record review tools for each of the Adult Services Programs. Conduct quality reviews of the various Adult Services Programs using record review tools. Complete in-depth analysis on record reviews to determine error trends and causes of error trends regarding case records and case management. Create summary reports regarding the data analyzed to present to Program Manager and Supervisors. Make recommendations based on findings from data analysis to Program Manager and Supervisors to improve quality of work. Design and deliver training that is relevant to the work that is being conducted in Adult Services Programs. Design and conduct trainings based on identified error trends through record reviews. Work closely with Adult Services Supervisors to assist and support the program needs regarding quality of work. Attend and participate in all State reviews, audits of Adult Services Programs and meetings with State Program Representatives to interpret and apply policy. Assist Child Welfare Services with quality reviews, training, data analysis, and make recommendations based on the findings of data. Assist other QAT members with program evaluation and data analysis to improve quality of work. Assist providing quality training to DSS New Hires and refresher trainings to existing DSS employees. Develop and revise contract monitoring tools and monitor contracts quarterly. Participate as a resource expert in Bidder’s conferences and contract selection teams. Participate in unit/section meetings to discuss quality reviews and training elements.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework, groupwork, and community problems. Considerable knowledge of a wide range of medical, behavioral, and/or psychosocial problems and their treatment theory. Considerable knowledge of family and group dynamics and a range of intervention techniques, governmental and private organizations, and resources in the community, laws, regulations, and policies which govern the program. General knowledge of the methods and principles of casework supervision and training. In certain settings, considerable knowledge of medical terminology, disease processes and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis. Skill in establishing rapport with a client and in applying techniques or assessing psychosocial, behavioral, and psychological aspects of client’s problems. Ability to supervise, train, or instruct lower-level social workers, students, or interns in the program. Ability to establish and maintain effective working relationships with members of case load and their families, as well as civic, legal, medical, social, and religious organizations. Ability to express ideas clearly and concisely and to plan and execute work effectively.