🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
Cookies & analytics consent
We serve candidates globally, so we only activate Google Tag Manager and other analytics after you opt in. This keeps us aligned with GDPR/UK DPA, ePrivacy, LGPD, and similar rules. Essential features still run without analytics cookies.
Read how we use data in our Privacy Policy and Terms of Service.
🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
University of Auckland • Auckland, Auckland, New Zealand
Role & seniority
Stack/tools
Symplicity Access (disability case management)
Faculty Access Portal
Databases and Microsoft Office
CRM systems (preferred)
Top 3 responsibilities
Coordinate provision and communication of approved test special conditions for students with disabilities
Manage student case files and liaise with academic/professional staff for smooth implementation
Lead process improvements and provide training/support on the Faculty Access Portal; supervise casual staff
Must-have skills
Bachelor’s degree or relevant tertiary qualification
3–4 years’ high-quality customer service experience
Experience in coordinating logistics with diverse stakeholders
Excellent communication, organizational, and problem-solving abilities
Proficiency with digital systems (databases, Microsoft Office)
Nice-to-haves
Process improvement and CRM experience
Experience supporting students with disabilities or in tertiary education
Knowledge of Symplicity Access
Understanding of Te Tiriti o Waitangi and commitment to equity and inclusion
Location & work type
Auckland, New Zealand-based; full-time (37.5 hours/week)
Fixed-term position; eligibility to work in New Zealand required
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.
Te Whiwhinga mahi | The opportunity
We are seeking a Test Coordinator to join our Student Disability Services (SDS) team within Student and Scholarly Services.
In this role, you will provide expert coordination of test support for students with disabilities across all University of Auckland campuses. You will process, update, and maintain special conditions case files within the University’s disability case management system (Symplicity Access) and provide specialist advice, training, and guidance to academic and professional staff regarding special conditions in tests.
You will also contribute to ongoing process improvements and strategic initiatives to enhance accessibility, ensuring that students receive equitable support and an inclusive test experience.
Coordinating the provision and communication of approved test special conditions for students with disabilities.
Managing student case files and liaising with academic and professional staff to ensure smooth implementation.
Coordinating communications with faculties and departments, including start-of-semester updates.
Providing technical support and training for users of the Faculty Access Portal.
Leading process improvement initiatives to improve test coordination and student experience.
Supervising casual staff assisting with test coordination logistics.
This is a full-time (37.5 hours per week), fixed-term position for a period of 12 months.
The salary range for this role is $62,400 - $77,800 per annum, depending on experience and qualifications.
For more detailed information about the role, please review the Position Description.
Mō tō mātou rōpū | About the team
Student Disability Services (SDS) is part of Student and Scholarly Services, providing specialist advice and support to students with disabilities to ensure equitable access to learning opportunities and assessments. SDS works closely with faculties, academic services, Campus Care, and Assessment Services to create an inclusive and supportive environment for all students.
He kōrero mōu | About you
You will bring experience in coordination and relationship management within a large, complex environment. You will be highly organised, detail-oriented, and proactive, with a strong commitment to accessibility, inclusion, and exceptional service delivery.
A bachelor’s degree or relevant tertiary qualification.
3–4 years’ experience delivering high-quality customer service.
Experience in managing coordination logistics and working with a wide range of stakeholders.
Excellent communication, organisational, and problem-solving skills.
Ability to use digital systems confidently, including databases and Microsoft Office programs.
Experience with process improvement initiatives and CRM systems.
Experience supporting students with disabilities or in a tertiary education environment.
Knowledge of Symplicity Access or similar systems.
Understanding of Te Tiriti o Waitangi and commitment to equity and inclusion.
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.
Flexible employment practices
Up to 6.75% company superannuation scheme
A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.
For more information, please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online by the closing date of 19 November 2025 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experiences outlined above.
Please note that we may close this advert earlier if a suitable candidate is found.
For a confidential conversation about the role, please contact Mark Thomson – mr.thomson@auckland.ac.nz. Please note we are happy to answer your questions, but we do not accept applications by email.
To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa.
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz