Full Description

Applications are accepted until further notice ABOUT THE ROLE: We are seeking a highly motivated and technically proficient Automation Engineer to drive innovation and reliability across our Dedicated Instance platform. In this role, you will design and implement automation solutions that streamline operations, increase observability, and accelerate the delivery of reliable, scalable collaboration services to our enterprise customers. You will collaborate with cross-functional teams and apply modern DevOps principles to improve deployment efficiency, system visibility, and incident response across the Cisco Dedicated Instance environment. KEY RESPONSIBILITIES: * Develop Ansible playbooks to automate the configuration and management of Cisco collaboration infrastructure. * Design, configure, and maintain Grafana dashboards for real-time infrastructure, application, and business metric visualization. * Create and tune alerting rules to proactively detect performance degradation and operational anomalies. * Build advanced Splunk queries, dashboards, and reports to support incident detection and operational troubleshooting. * Build, deploy, and manage containerized applications using Docker and maintain orchestration via Kubernetes manifests. * Develop and manage CI/CD pipelines to automate build, test, and deployment processes using tools such as Jenkins, GitLab CI, or GitHub Actions. * Implement infrastructure as code (IaC) best practices, driving automation, testing, and continuous delivery throughout the engineering lifecycle. * Partner with engineers, SREs, and product teams to integrate automation into all phases of the Dedicated Instance service lifecycle. QUALIFICATIONS: * Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). * Hands-on experience in automation, DevOps, or infrastructure engineering roles. * Strong proficiency with Ansible, Grafana, Splunk, Docker, Kubernetes, and CI/CD pipelines. * Demonstrated ability to develop scalable automation and monitoring solutions in enterprise environments. * Excellent troubleshooting and scripting skills (e.g., Python, Bash, or similar). * Effective communication skills and ability to work across teams in a fast-paced, agile environment. PREFERRED QUALIFICATIONS: * Experience with Cisco Unified Communications, Collaboration, or Dedicated Instance platforms. * Familiarity with infrastructure monitoring, logging, and observability tools. * Experience integrating security and compliance into automation pipelines. * Certifications in DevOps, cloud platforms (e.g., AWS, Azure), or Cisco technologies are a plus. At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.