Role & seniority: Quality Analyst (QA) – Home and Community-Based Services; mid-level professional

Stack/tools: iSolved; case platforms; CRM systems; EHR; organizational software; Microsoft Office (Word, Excel, Outlook, PowerPoint) and/or Google Workspace; scheduling tools; training and reporting systems

Top 3 responsibilities

Conduct independent reviews of Admin and Case Manager work; identify gaps and compliance risks; recommend corrective actions
Ensure daily operations meet organizational, regulatory, and quality standards; produce monthly quality reports
Oversee records management, enrollment, visits/meetings, care coordination, onboarding, and documentation for compliance and risk flagging

Must-have skills

Strong attention to detail; excellent documentation and reporting
Ability to work independently with minimal supervision; strong time management
Knowledge of HIPAA/confidentiality; familiarity with healthcare/social services compliance and required forms
Proficiency in MS Office/Google Workspace; ability to learn new software quickly
Customer/client service orientation and ability to work with diverse populations

Nice-to-haves

Experience in healthcare, behavioral health, social services, or home-care settings
Knowledge of Medicaid, insurance billing, or authorization processes
Bilingual abilities (depend on population served)
Location & work type: Not specified in the provided text; no explicit location or wor

Full Description

Source of Hope's mission is to support and enrich the families we serve by providing the highest-quality development services available in a safe, caring, positive, and goal-oriented environment. www.sourceofhopellc.com This service provides necessary support for the person to remain in His/her own home and/or participate in work or community activities. We are seeking a Quality Analyst (QA) - Home and Community-Based Services to join our team! Responsibilities

Role Purpose

The Quality Analyst (QA) is responsible for ensuring accuracy, compliance, efficiency, and continuous improvement of administrative and case management functions at Source of Hope. This role conducts independent reviews of the work performed by the Admin team and Case Managers, identifies gaps, flags compliance risks, and recommends corrective actions to leadership.
The QA may not perform daily operational tasks, but ensures that those tasks meet organizational, regulatory, and quality standards.

The Quality Analyst (QA) will be in charge of and not limited to

Member Enrollment & Records
Home Visits & PCSP Meetings
Communication & Care Coordination
Compliance & Risk Flagging
Growth & Improvement Activities
Applicant & Staff Onboarding
Records Management & Compliance
Platform & System Management
Hours, Billing & Payroll Support
Training & Communication
Reporting & Documentation
Produce monthly quality reports

Qualifications - Required Knowledge and Skills

Administrative & Office Management Skills

Strong attention to detail
Knowledge of healthcare/social services compliance (preferred)
Experience with administrative systems (iSolved, case platforms)
Excellent documentation and reporting skills
Ability to maintain objectivity and confidentiality
CAPABLE OF WORKING INDEPENDENTLY WITH MINIMAL SUPERVISION
STRONG TIME MANAGEMENT

Knowledge of Office Technology

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and/or Google Workspace.
Comfort using organizational software such as CRM systems, EHR platforms, scheduling tools, or case-management systems (add specific tools your company uses, if any).
Ability to learn new software quickly.

Compliance & Documentation Knowledge

Quality Analyst (QA)