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Gallagher • Lower Allen Township, Pennsylvania, United States
Salary: USD 0 per year
Role & seniority: Lead / Supervisor level role overseeing Workers’ Compensation claims
Stack / tools: Claims systems and business software; audit processes; data/trend analysis; training delivery; reporting (executive, oversight)
Develop and oversee client audits, monitor performance metrics, provide training, and assist branches in meeting expectations
Ensure compliance with client, broker, and carrier requirements; develop processes and procedures
Manage resources and direct reports; conduct internal/external audits; prepare executive and oversight reports
7+ years’ experience in Workers’ Compensation claims; auditing experience
Strong process management and leadership abilities
Ability to interact professionally with all levels of claims management
Knowledge of industry standards; proficient with claims software
Bachelor’s degree
Jurisdiction knowledge in CA, OR, or NY (NE region) or openness to other jurisdictions
Location & work type: Remote positions; 100% remote; open to candidates in CA, OR, NY (Northeast) or other jurisdictions; travel/flexibility as needed by role
Note: role emphasizes empathy, precision, and cross-functional collaboration within Gallagher Bassett’s claims teams.
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Ideal candidates will have Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise preferred in California (CA), Oregon (OR), or New York (NY) (Northeast region). Open to all other jurisdictions. Remote 100%.
How you'll make an impact
Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.
Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.
About You
Claims Background: 7-10 years experience working with Worker's Compensation claims
Previous auditing experience
Strong process management and leadership skills
Ability to professionally interact with all levels of claims management
High School Diploma.
Minimum of 7 years related Worker's Compensation claims experience.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.