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DHL Supply Chain • Export, Pennsylvania, United States
Role & seniority
Stack/tools
Quality Management System (QMS)
CAPA management, internal audits, quality self-assessments
Change control, document control, SOPs/work instructions
Gemba walk, standards confirmation
QA metrics tracking and reporting
Top 3 responsibilities
Lead and coach hourly QA/QA Tech staff; ensure adherence to processes and regulatory requirements
Maintain and improve the quality system and procedures; manage audits, CAPA, document control, and training
Track, monitor, and report QA metrics; support regulatory, customer, and 3rd-party audits; act as QA point of contact
Must-have skills
Bachelor’s degree (preferred)
Knowledge of QA concepts and quality systems
People management or supervisory experience (preferred)
Data analysis, strong written and verbal communication
Training/facilitation skills; self-management
Nice-to-haves
Prior experience in logistics/warehouse QA environments
Experience with regulatory audits and customer audits
Proficiency with relevant software/applications for QA and reporting
Location & work type
Location: US-N (on-site in the United States, North region)
Notes
(US-N)
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!
Job Description
Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.
Responsibilities
Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions. Provide support on key regulatory, customer and 3rd party audits. Track, monitor, and report quality assurance metrics for the site. Monitor the training and development of site associates to ensure compliance to processes and regulations Be a customer point of contact for QA related issues/initiatives as assigned. Partner with QA management to develop, distribute and maintain regular management reports. Meet regulatory requirements relevant to their operations on a daily basis Ensure customer service and business standards requirements are met daily Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) Other duties as assigned
Required Education And Experience
Bachelors Degree, preferred Some knowledge of QA, preferred People management experience, preferred Sufficient computer application experience Strong written and verbal communication Data analysis experience Training and facilitation skills Self management
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
Our Organization is an equal opportunity employer.