Role & seniority: Quality Assurance Supervisor (mid-level supervisory role) overseeing a specific QA program and quality control activities; direct supervisor of hourly associates (QA Tech I/II, Operators).

Stack/tools: Quality Management System (QMS); CAPA management; internal quality audits; quality self-assessments; change control; document control; SOPs/WIs; training and development tracking; QA metrics reporting; Gemba/standards confirmation approaches; strong computer/application use.

Top 3 responsibilities

Maintain and continuously improve the QA system and procedures; manage audits, change control, document control, and CAPA processes.
Support regulatory, customer, and third-party audits; monitor QA metrics and prepare regular management reports.
Supervise, coach, and train hourly QA-support staff; oversee inspection processes and daily regulatory/compliance adherence; serve as QA point of contact.

Must-have skills

Bachelor’s degree (preferred) and strong QA knowledge.
People management experience (preferred); training and facilitation skills.
Data analysis, strong written and verbal communication, self-management; solid computer/application proficiency.

Nice-to-haves

Prior QA/audit experience in logistics/warehouse environments; familiarity with regulatory requirements and CAPA systems; experience with quality metrics reporting.
Location & work type: US-N region; on-site, full-time supervisory role overseeing site QA activit

Full Description

Quality Assurance Supervisor (US-N) Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you! Job Description Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions. Provide support on key regulatory, customer and 3rd party audits. Track, monitor, and report quality assurance metrics for the site. Monitor the training and development of site associates to ensure compliance to processes and regulations Be a customer point of contact for QA related issues/initiatives as assigned. Partner with QA management to develop, distribute and maintain regular management reports. Meet regulatory requirements relevant to their operations on a daily basis Ensure customer service and business standards requirements are met daily Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) Other duties as assigned

Required Education and Experience

Bachelors Degree, preferred Some knowledge of QA, preferred People management experience, preferred Sufficient computer application experience Strong written and verbal communication Data analysis experience Training and facilitation skills Self management DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. Our Organization is an equal opportunity employer.