Full Description

About HighLevel

• HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role

• We’re looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure.
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Responsibilities

• Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness
• Define and drive quality strategy, identifying systemic gaps in process, tooling, and execution—and closing them sustainably
• Lead, mentor, and nurture SDETs—setting clear expectations, guiding prioritization, and raising the overall quality bar
• Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations
• Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities
• Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data
• Advocate firmly for quality—taking a stand to hold or delay releases when necessary, even under delivery pressure