Full Description

Job Description Job Summary: The Quality Control Analyst II works to provide suitable resolutions to incoming product quality issues. Gathers relevant information together for stakeholders to make educated decisions on non-quality products across brands, regions, and channels to deliver consumer satisfaction and drive a continuous-improvement culture. Responsibilities: Develops close working relationships with business partners to understand objectives and ensure that issues are closed swiftly while driving consumer satisfaction. Works closely with key cross-functional stakeholders from areas such as manufacturing, product development, sourcing, materials, and the supply chain. Identifies product-exposure data statements gathered from various brand, region, and channel systems through digital analyses. Acts as a key contact for all quality-related product failures within the organization, ensuring consistency in remediation methods to enable consistently high output quality Ensures product failure data completeness and correctness and acts as the single point of contact for all non-quality performance-related topics. Handles continuous communication flow between all liaison offices and international stakeholders to enable quality improvements and to make sure that processes are followed. Acts as a subject matter expert on visualization tools, quality documentation, manuals, and SOPs. Provides training when necessary. Performs other duties as assigned. Additional Requirements: • Bachelor’s degree, applicable certification or equivalent experience. • Typically requires 2-4 years of professional experience, and general proficiency with tools, systems, and procedures required to accomplish the job. • Minimum of 2 years of experience in the textiles/apparel related field • Experience working with the physical product, such as in product development, manufacturing, quality, etc. • Proficient in the use of visualization tools. Power BI preferred. • Aptitude to synthesize and create a cohesive picture from a wide variety of information sources • Strong analytical, quantitative, and problem-solving skills in a business setting and ability to develop creative solutions • Ability to communicate complex quantitative insights in writing and orally to both technical and non-technical audiences • Solid time-management skills and able to work on multiple tasks or projects concurrently • Extremely organized, detail-oriented, resourceful and flexible • Strong interpersonal, written, communication and relationship-building skills • Travel: None • Work Schedule: Standard Hours Career Band: Professional Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise. Criteria & Management Requirements: • Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues. • Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks. • Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories. • Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work. • Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution. • Impact: Impact is typically limited to the department. • Leadership: No supervisory responsibilities. Work Environment: Typical Office Other Work Environment Requirements: Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment. Other Physical Requirements: Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires ability to communicate with others to exchange information. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Columbia is different. As a global apparel and footwear company with over 80 years of being ourselves and not apologizing for it, we’ve seen a lot and done a lot. But our motto remains: “It’s perfect. now make it better.” Learn more about how you can help us shape the next 80 years here.