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Carter Support Services • Houston, Texas, United States
Role & seniority: Quality Assurance Analyst (mid-level, 2+ years in QA)
Manual and automated testing possible (web, mobile, backend)
Defect tracking and test management: Jira, TestRail
Preferred automation: Selenium, Cypress, Playwright
API, database, and backend service testing
Agile/Scrum familiarity; ISTQB or similar certifications are a plus
Develop comprehensive test plans and test cases from requirements, specs, and user stories; execute tests (manual and/or automated)
Identify, document, track defects, reproduce issues with developers, and validate fixes; perform regression, integration, system, and UAT
Maintain test documentation and reporting; contribute to QA process improvements and participate in agile ceremonies
2+ years in software quality assurance or testing
Strong understanding of testing methodologies and SDLC
Experience with defect tracking/test management tools (e.g., Jira, TestRail)
Ability to write clear, detailed test cases and defect reports
Analytical, problem-solving, and effective communication
Test automation experience (Selenium, Cypress, Playwright)
Experience with APIs, databases, and backend services
Familiarity with Agile/Scrum environments
ISTQB or equivalent QA certification
Location: Houston, Texas
Work type: not specified; typical QA role in office/onsite co
Quality Assurance Analyst
Company: Carter Support Services
Location: Houston, Texas Position Summary We are seeking a detail-oriented Quality Assurance Analyst to ensure the quality, reliability, and performance of software applications and systems. The QA Analyst will work closely with product managers, developers, and other stakeholders to identify defects, validate requirements, and improve overall product quality through structured testing and continuous improvement. The ideal candidate has a strong eye for detail, a systematic approach to testing, and a passion for delivering high-quality products. Key Responsibilities Review requirements, specifications, and user stories to develop comprehensive test plans and test cases Execute manual and/or automated testing for web, mobile, and backend applications Identify, document, and track defects through resolution Collaborate with developers to reproduce issues and validate fixes Perform regression, integration, system, and user acceptance testing (UAT) Validate data integrity, system performance, and functionality Participate in sprint planning, stand-ups, and retrospectives Contribute to test process improvements and QA best practices Maintain clear test documentation and reporting Required Qualifications 2+ years of experience in software quality assurance or testing Strong understanding of software testing methodologies and SDLC Experience with defect tracking and test management tools (e.g., Jira, TestRail) Ability to write clear, detailed test cases and defect reports Strong analytical, problem-solving, and communication skills Preferred Qualifications Experience with test automation tools (e.g., Selenium, Cypress, Playwright) Experience testing APIs, databases, and backend services Familiarity with Agile/Scrum environments ISTQB or similar QA certification Core Competencies Attention to detail and accuracy Critical thinking and quality mindset Collaboration and communication Time management and prioritization Continuous improvement orientation Why Join Us Be a key contributor to delivering high-quality software products Work closely with cross-functional teams Opportunities to grow into senior or automation-focused roles Competitive compensation and benefits