Full Description

Program Manager, Quality Assurance Transformation (Hybrid - SF Bay Area or Boston)

This role is designed for someone who thrives at the intersection of technology, operations, and strategy. As Program Manager, you’ll lead a company-wide initiative to establish a centralized Quality Assurance (QA) function that supports a broad and diverse technology ecosystem. From vendor selection to governance design, you’ll guide the transformation from fragmented QA efforts to a scalable, metrics-driven program.

What You’ll Do Drive alignment between business goals, technical strategy, and operational execution to build a cohesive QA function across engineering disciplines. Lead the full transformation journey—from initial stakeholder discovery to final vendor onboarding—ensuring every step is coordinated, intentional, and measurable. Prevent common pitfalls like communication breakdowns, governance gaps, and unclear accountability by setting a clear structure from the start. Build mechanisms to track KPIs and progress across workstreams, creating visibility and ownership at every level. Conduct detailed discovery with leaders from application development, infrastructure, cloud services, and support platforms to capture each group’s unique QA needs. Translate input from across the organization into a unified set of technical and functional requirements to inform vendor selection and QA process design. Develop fair, objective criteria for evaluating QA vendors, ensuring any selected partner can meet both current needs and future scale. Own project reporting and communication processes that give leadership real-time insight into milestones, dependencies, risks, and vendor performance. Act as the central coordinator for cross-team collaboration and change management, supporting smooth transitions across technical and operational domains.

Key Responsibilities Facilitate discovery sessions and stakeholder interviews to surface current QA practices, gaps, and priorities. Introduce and maintain Agile project rhythms including sprint planning, retrospectives, and iterative progress updates. Define KPIs and reporting dashboards to track progress and maintain alignment with leadership objectives. Establish governance models, working structures, and communication frameworks for the QA program. Oversee vendor evaluations and coordinate the onboarding of external QA partners. Build operational models for cross-team accountability and scalable QA delivery. Maintain accurate documentation, ensure knowledge is captured and version-controlled, and keep all QA artifacts up to date. Continuously identify blockers and course-correct to ensure on-time, high-impact delivery.

What You’ll Bring 7+ years in program or project management within a technology-driven environment, ideally with a focus on QA or testing. A solid understanding of Agile/Scrum methodologies and how they apply to cross-functional transformation efforts. Direct experience with QA process development, metrics tracking, and vendor management. Excellent communication skills and the ability to engage and influence stakeholders across technical and non-technical teams. Strong organizational skills and a track record of independently managing complex, multi-threaded programs. Bachelor's degree in Computer Science, Engineering, Business, or a related field—or equivalent experience. Agile or Scrum certification (e.g., CSM, PMI-ACP, SAFe) is a plus. Ability to work in a hybrid model with periodic travel to the San Francisco Bay Area required.