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NICE • London, England, United Kingdom
Role & seniority: Senior Automation Engineer (Individual Contributor) in NiCE R&D
Stack/tools: Playwright; Java/JavaScript or other OO language; SQL; UI and API automated testing; AWS; SaaS SDLC; QA methodologies; Agile processes
Lead QA in R&D; design test strategy for NiCE CXone products/features; review designs for quality concerns
Plan, define, and execute QA activities; write and maintain end-to-end automated tests; coordinate defect resolution
Monitor test and production environments; continuously analyze test coverage (manual and automated) and support production
4–7 years in QA/Automation; strong QA methodologies; experience with manual and automated test design/execution
Hands-on with Playwright; proficiency in Java/JS or other OO language; SQL knowledge
Agile development experience; English fluency; team-player mindset
Experience with AWS; SaaS SDLC; automated testing for UI and APIs
Prior experience supporting production environments; cross-functional collaboration in a fast-paced team
Broader testing across complex product solutions and architectures
Location & work type: NiCE-FLEX hybrid model; 2 days in-office, 3 days remote per week; office days for collaboration and meetings
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? Serves as the senior QA professional in the R&D group Committed to the quality of the released content Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them Take an active role in-process inspection and improvement Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership Plan, define and execute tests as part of the team’s QA related activities Continuously analyze and challenge existing testing coverage (manual and automatic tests) Monitor the test and production environments Write and maintain E2E automated tests Have you got what it takes? At least 4 - 7 years of experience in QA/Automation positions The wide perspective of complex product solutions (business, technical, architecture) Experience in test design and execution for complex systems (manual and automatic). Deep understanding of QA methodologies Comprehensive experience working in an Agile development process Hands-on experience in Playwright, Java/JS or other OO language. Experience with writing SQL queries Fluent in English Team player Experience with AWS Experience with SDLC of SaaS products Hands-on experience with automated testing tools both for UI and APIs testing Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9630
Reporting into: Director, Engineering.
Role Type: Individual Contributor. #LI-Hybrid About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.