Full Description

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Our Quality Engineering team in Support Customer Experience actively seeks Senior Software Engineers in Test to join our fast-growing organization. In this role, you will drive the development of end-to-end automated tests, automation frameworks, and tools to have robust automated testing pipelines for the support tools, AI models and troubleshooting products. It is a hands-on role in which you will design and code comprehensive testing frameworks while taking on a technical leadership role, improving the productivity of our Development/Quality Engineering teams and bringing standardization to our processes and practices. This Senior Software Engineer in Test Support Customer Experience role reports to the Director, Customer Experience Engineering, and will be responsible for testing the quality of support’s customer-facing systems that enable Snowflake to provide a world-class customer experience.

IN THIS ROLE YOU WILL GET TO

• Build, enhance, and maintain automation frameworks utilized by the team to automate critical user scenarios for regression testing
• Drive quality across all disciplines, providing guidance, feedback, and suggestions to improve quality practices across the Customer Experience Engineering organization
• Partner with a project team of engineers and Technical Program Managers to drive quality early and often in the SDLC
• Contribute to technical leadership and strategic direction to continuously improve the Quality Engineering Organization
• Author and enhance test plans based on feature requirements and specifications, as well as technical discussions and deep dives with engineers
• Prioritize and execute test scenarios in a Snowflake environment that’s representative of customers’ schema and workloads
• Partner with Support and Customer experience engineering to investigate, troubleshoot and identify/implement fixes for customer-facing issues

ON DAY ONE WE WILL EXPECT YOU TO HAVE

• 6+ years of industry experience in Quality Engineering with hands-on backend and frontend software testing experience, testing frameworks and test automation
• Experience in performance testing
• In-depth knowledge and understanding of standard quality best practices, techniques and methodologies to drive continuous quality improvements
• A proven quality leader who can drive quality, identify and mitigate risks and partner with teams to build quality in every phase of the SDLC
• Experience in designing custom test suites that test complex systems on a big scale