Customer Issue Data: Ensure accurate management of customer issue data by maintaining comprehensive records, classifying failure codes, and contributing to data analysis efforts to support quality improvement initiatives and decision-making.

Process Improvements: Suggest major improvements to practices and processes based on customer feedback and analytics. Partner with operations leadership on customer-specific requirements. Work with the team to create and update quality improvement action plans.

Customer QMS: Create and maintain customer-related quality documents such as procedures, Standard Work Instructions. Implement procedures and processes to ensure the internal Quality Management System complies with the customer and regulatory requirements.

Quality Support & Collaboration: Provide high-level quality support for operations, working closely with production teams to address quality-related issues and drive continuous improvements. Lead the resolution of complex quality issues, utilizing advanced problem-solving tools to identify root causes and implement effective preventative measures.

Metrics & Feedback Utilization: Utilize quality feedback and metrics to identify opportunities for design and process improvements, driving data-driven decision-making across the company.

Mentorship & Team Support: Coach, mentor, and delegate work to other quality engineers, fostering a culture of continuous learning and professional growth within the quality engineering team.

Industry Trends & Innovation: Proactively monitor industry trends and emerging technologies, incorporating relevant advancements into the company’s approach to quality engineering.

Compliance: Understand and comply with all applicable Company policies and rules.

What you’ll Need To Succeed

• 2-3 years of experience in a quality or product/process engineering role, with experience interacting directly with customers.
• Demonstrated expertise in effective problem-solving, including RCCA, and able to communicate resolution across all levels of any organization related to concepts of customer quality, production, and process controls.
• Expert-level knowledge of a wide array of manufacturing technologies and methods, preferably within electrical manufacturing industry.
• Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems.
• Great interpersonal skills to establish meaningful relationships built on mutual trust and respect and foster collaborative working relationships amongst a diverse audience.
• Excellent communication skills, (written, verbal, listening and presentation) able to partner with and communicate with customers, both technical and non-technical. Able to influence others, including senior leaders.
• Excellent organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands.
• Sound business sense and analytical skills with the ability to use and analyze data to drive informed actions, solve complex problems, and drive learning.
• Ability to work in a fast-paced environment with tight deadlines, including the flexibility to work extended hours when necessary.
• Great computer skills and ability to use Microsoft Office applications, specifically Microsoft Word, Excel, PowerPoint, Project, and PowerBI. Including great data analysis skills.

Preferred

• · Certified Quality Engineer (CQE) Certification from ASQ
• S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at TAsupport@sandc.com.
• No fixed deadline
• #LI-KD1

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world. With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership. S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

S&C provides a comprehensive and competitive benefit package that includes the following (eligibility requirements apply)

Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)

Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave

Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).

In (Production Operations/QA) we are responsible for maintaining S&C's longstanding reputation for quality products. While constantly integrating the latest technology into S&C's processes and adhering to the highest standards of quality, our work solidifies the trust our customers have in S&C that our equipment will be integral to solving tomorrow's energy challenges. We strive for continuous improvement in everything we do, knowing that our work impacts our customers, out team members, and our world.