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Emory Healthcare • Tucker, Georgia, United States
Role & seniority: ServiceNow QA/Test Developer/Engineer, mid-level to senior; fully remote position with growth opportunities.
Stack/tools: ServiceNow platform, Automated Test Framework (ATF), JavaScript/Glide scripting, test case management and defect tracking tools, CI/CD/DevOps experience; Agile/Scrum environment.
Develop and execute test plans/cases for new ServiceNow features, ensuring functional and performance requirements.
Perform manual and automated testing (functional, regression, integration) with ATF; identify, document, and track defects; verify fixes.
Build/maintain automated test scripts, integrate tests into deployment pipelines; monitor quality metrics; collaborate across teams; participate in Agile ceremonies.
3+ years in software testing/QA, including ServiceNow or complex enterprise apps.
Proficiency in JavaScript and ServiceNow development (Glide scripting/configuration); ATF expertise.
Strong QA methodologies (functional, regression, UAT, performance); test case management and defect tracking; Agile experience; excellent communication.
ServiceNow certifications (CSA preferred; Implementation Specialist/Application Developer a plus).
QA certifications (ISTQB or equivalent);DevOps/CI-CD testing experience.
Ability to perform root-cause analysis and deliver high-quality results in remote, cross-functional settings.
Location & work type: Remote; must res
Overview Be inspired. Be valued. Belong.
Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. Description The ServiceNow QA/Test Developer/Engineer is a key member of our IT team, responsible for ensuring the quality and reliability of ServiceNow platform solutions. This individual plans and executes testing strategies to validate new features, enhancements, and fixes on the ServiceNow platform. By catching issues early and confirming that new functionalities meet business requirements, the ServiceNow QA/Test Engineer maintains a high-performing, user-friendly environment. Working closely with development, product, and operations teams in an Agile workflow, this role not only finds and tracks defects but also drives test automation efforts and continuous improvement in quality practices. This is a mid-level to senior, fully remote position offering growth opportunities and the opportunity to make a significant impact in a dynamic ServiceNow ecosystem. This is a net new position, previously we have spread these duties amongst the team -- as such we are seeking an individual capable of driving this work and taking ownership to stand up this role with best practices they can bring from their experience.
Knowledge, Skills, and Abilities (Required): Strong understanding of QA methodologies and test types (functional, regression, integration, UAT, performance). Experience writing and executing test cases and maintaining traceability to requirements. Experience with test case management and defect tracking tools. Ability to perform root-cause analysis of defects and validate remediation. Experience working in Agile/Scrum environments with cross-functional teams. Strong analytical skills, attention to detail, and commitment to high-quality outcomes. Strong communication and collaboration skills in remote, cross-functional environments. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.