Role & seniority: Test Technician, mid-level/experienced (minimum 5 years in high-technology diagnostics/repair)

Stack/tools: on-site diagnostics and repair of flow cytometry instruments; software installations and configurations; documentation and maintenance; knowledge tools; spare parts logistics

Top 3 responsibilities

Repair customer flow cytometry instruments and provide post-sale onsite support
Troubleshoot, resolve equipment/software errors; install/configure systems per design requirements
Maintain quality documentation, improve first-time-fix rates, and ensure customer satisfaction throughout the service lifecycle

Must-have skills: High school diploma (some college preferred); 5+ years high-tech technician experience with diagnostic/repair skills; fluent English (oral and written); team player; valid driver’s license
Nice-to-haves: Flow cytometer industry experience
Location & work type: San Jose, CA; 12-month on-site contract (onsite customer support)

Full Description

Net2Source, Inc. is one of the fastest growing IT Consulting company across USA. N2S is headquartered at NJ, USA with its branch offices in Asia Pacific Region. N2S offers a wide gamut of consulting solutions customized to client needs including staffing, training and technology.

Job Summary

Company: Net2Source, Inc.

Job Title: Test Technician

Location: San Jose, CA

Duration: 12 months

Responsibility

Responsibilities

Repair customer flow cytometry instruments
Provides post-sale onsite support service to customers, including troubleshooting, system repair, documentation, software and maintenance
Responds to and resolves customer issues for all equipment errors and malfunctions
Optimizes equipment to ensure minimal customer downtime and workflow interruptions
Executes complex equipment and software installations and customizes configurations to meet sales design requirements
Maintains high standards of product support quality documentation, and well-trained service associates
Builds a foundation of continuous improvement and highly efficient processes to achieve skilled technical resolution in support of products
Ensures customer satisfaction is met throughout the support process and the entire customer lifecycle
Implements effective logistics, spare parts distribution, and knowledge tools to improve first-time-fix rates and accelerated response times
Reference the Professional Services job family group for work that involves the support of the implementation of management and technology solutions

Qualifications

High school diploma. Some college preferred
Minimum 5 years high technology technician experience with diagnostic and repair skills
Oral and written English language proficiency
Team player who can learn quickly
Valid driver's license
Flow cytometer industry experience is a plus
About Net2Source, Inc.

Net2Source is an employer-of-choice for over 1000 consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!

Want to read more about Net2Source? , Visit us at www.net2source.com

Thanks & Regards,

Ankita Singh Direct # (201) 479-1752

Email: ankitas@net2source.com