ADDENDUM

Focus Area: IT Technical Quality Assurance

Additional Job Requirements

• Implement technical test case automation, monitoring, and configurations. Manage technical test plans to include automations, intake and prioritization, overseeing the testing and automated testing of all code prior to production deployment and resolving escalation issues within the group related to technical test cases. Identifies automation solutions and software, and performs configuration and development related to technical testing activities and technologies.

Additional Duties

• Monitor queue items from other groups and create technical automation tasks for test plans and the team.
• Monitor and report progress of automated and technical testing activities to Management.
• Develop, and configure automated test plans and test cases leveraging established tool set and seeking new technologies for growth.
• Develop, implement, and standardize technical test automation tools, configurations, and database standards.

COMPETENCIES

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

• o Ability to function autonomously on assigned projects with minimal direction.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• o Ability to successfully interact and collaborate with colleagues, customers, operating and technical staff, and other GCI departments.

• o Actively participate in sessions with business stakeholders.

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

• o Strong oral and written communication skills, with the ability to communicate with, and understand the needs of, non-technical internal clients are essential.

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• o Demonstrated ability to meet deadlines and multi-task in a dynamic, complex, and rapidly changing environment.

• o Ability to reconcile divergent demands and prioritize individual workload.

• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

• o Technically astute, highly organized, and have a reputation for meeting deadlines and budget commitments.

• o Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall, Agile, LEAN-Agile, SAFe, and/or blended frameworks.

• o Testing experience in internal software application and/or hosted development and systems integration.

• o Strong analytical, problem-solving, and troubleshooting skills, with the ability to instinctively sense issues and opportunities.

• o Ability to create and execute test plans and test scripts.

• o JIRA, Zephyr or other test system software experience including planning, creating, and executing test cases.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Preferred Competencies

• Functional system, device and App/GUI experience in tech support troubleshooting customer accounts, devices, services, and billing issues
• User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations.
• Test Automation or Monitoring Experience.
• Netcracker platform experience or other order to billing/CRM/Financial software package.

Experience testing: Website development, User Experience (UX) Design, Mobile Apps, Telecom software and systems, financial systems, engineering systems and switching, mobile device design, Cloud based solutions, Next gen connected devices, E-commerce, CRM, e-payment, and/or order to cash product process development lifecycles. SQL scripting skills in Oracle and MS SQL. Testing experience in a production environment with regular and frequent code releases. Business analysis and/or Project Management skills. Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools. Functional testing experience. Familiarity with JIRA, Confluence, Kanban. Functional understanding of Intranet and Internet technologies including HTTP, FTP servers, application servers, and internet protocols. Experience with web analytics/reporting tools. Experience with development of electronic presentation materials, MS Teams, Zoom, Skype and the ability to handle ad-hoc question-and-answer sessions.

Additional Job Requirements

• This is an intermediate level position working under moderate supervision. Collaborates with more senior analysts and supports the team in implementing moderate to more complex projects.

Additional Duties

• Manage Kanban Test Boards in Jira or Confluence as an application administrator.
• Communicate with other Jira Administrators and Atlassian on functionality and configuration updates.
• Verify and present statistical test data for client review through Dashboards and Status.
• Technical support for application jobs required for testing, including but not limited Data Requests, Inventory, Invoicing, Usage loads.
• Evaluate incoming client requests for prioritization against backlog - providing input/clarity and on testing requirements and document level of effort estimates per request.

Minimum Qualifications

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor’s degree in Business, Technology, Computer Science or relevant field. *

Minimum of four (4) years of relevant experience in one or more of the following areas*

• Quality assurance or quality control
• Product or project management
• Configuration, development, or systems support
• Business systems analysis
• Monitoring, billing systems, or order entry functions
• Other related experience supporting quality monitoring, assurance, or control processes

Preferred

• IT Project Experience
• Software Test or Quality Assurance Certifications.
• Project Management Professional (PMP and/or PMP-ACP).
• Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma.
• Certified Scrum Master (SAFE Certification).
• Applications, Programming, and Software certifications are desirable.
• ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS

• Work is primarily sedentary, requiring daily routine computer usage.
• Occasional business travel required.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficiently to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.