Full Description

CRM Quality Assurance (QA) Specialist

Location: Remote (U.S. time zones)

Type: Full-Time

Start: Immediate availability preferred About us

We are marketing chefs with various backgrounds and skills sets that deliver the full set of marketing services typically found at an Agency. To deliver our work and provide the type of service our clients deserve (true hospitality), we believe in the balance of five key functions within our kitchen

• Craft. Deep skill and long-term mastery are of utmost importance, continually sharpening our approach and learning new techniques is a must.
• Clients. Our relationships are everything, we equate this to providing excellent service.
• Colleagues. Respect, empathy, and mutual help are table stakes—people support one another and share in success.
• Company. We build systems, processes, and rewards that enable people to do their best work and grow professionally.

Core. Personal growth and balance matter: we regularly reflect on individual goals and progress across craft, client work, teammates, and company contribution.

We pair this structure of balance with a practical mindset

• If you can. See something broken? Cool fix it. Someone needs help. Help. It’s life.
• Operate from opportunity. And not fear. Change is, ask questions, it’s ok to be uncomfortable but if you see something new, different, speak up.
• Everyone eats together. No one can do it alone; we need to support and equally share in the success.
• Never stop growing. Be curious, full stop.

Ready to join the kitchen? Role overview We’re hiring a specialist to support end-to-end QA across all CRM notification channels — email, push, in-app notifications, and promotional surfaces inside the client’s product or app. You’ll ensure every customer communication meets quality, legal, and accessibility standards, identify patterns in QA issues, and drive optimizations and automation to increase throughput and reduce manual effort. What you’ll be doingStrategy & standards Develop and maintain comprehensive QA checklists and best practices for email, push, in-app messages, and announcement/marketing cards. Establish quality benchmarks and standards for consistent, high-quality customer communications. Partner with CRM team leads (agency and client stakeholders) to identify recurring QA findings and recommend systemic improvements. Execution & validation Proofread creative and copy; perform acid/render testing (Inbox Monster, Litmus, Email on Acid) and validate link/UX experience across devices and clients. Validate campaign configurations in the client’s first-party notification platform against creative briefs and spec docs. Verify audience targeting with audience validation tools to ensure correct segmentation. Confirm experiment/A-B setups are configured correctly and aligned with campaign objectives. Perform day-to-day QA of creative builds and campaign configurations across all CRM notification types as requested. Innovation & automation Identify opportunities to optimize and automate the QA process, and collaborate with product and engineering resources (including AI engineering where applicable) to implement solutions. Propose and roll out efficiency improvements to reduce manual effort while maintaining or improving quality. Measurement & reporting Track QA output and quality metrics and deliver a light-touch weekly QA report (turnaround times, error rates, categorized findings). Document and categorize QA findings to inform process and tooling improvements. Compliance & best practices Ensure creative and copy meet legal and regulatory requirements prior to deployment; verify required disclosures and legal text. Flag compliance concerns during QA and escalate appropriately. Stay current on email deliverability, accessibility standards (e.g., ADA best practices), and CRM industry trends; share learnings with agency and client teams. What we’re looking for (minimum requirements) 3+ years of CRM or QA experience covering email, push notifications, and in-app messaging. Demonstrated experience with email testing and rendering tools (Inbox Monster, Litmus, Email on Acid, or similar). Strong working knowledge of HTML for email and email best practices/industry standards (responsive design, client quirks, accessibility basics). Experience validating campaign configuration and audience segmentation in enterprise CRM/ESP platforms (Salesforce Marketing Cloud, Braze, Iterable, or similar). Excellent attention to detail and ability to manage multiple QA requests under tight deadlines. Strong written communication for documenting QA findings, writing reports, and escalating issues. Comfortable with SQL-based audience validation tools (or willingness to learn quickly). Experience managing intake workflows and prioritizing QA requests. Proven ability to work cross-functionally in a fast-paced, client-facing environment. Nice to haves Experience with CDPs (Hightouch, Auxia, Epsilon) or technical CRM tooling such as SFMC/Eloqua. Familiarity with experimentation platforms and configuring A/B tests. Prior experience in fintech, crypto, or other high-growth technology companies. Familiarity with email deliverability metrics and optimization strategies. Experience working with external agencies or vendors on creative production. Tools & platforms (examples) Inbox Monster, Litmus, Email on Acid, Salesforce Marketing Cloud, Braze, Iterable, common CDPs, SQL query tools, experimentation platforms. How to apply Please send your resume and a brief note describing relevant QA experience (including examples of email QA, tooling used, and any automation projects you’ve led) to . Equal opportunity We are an equal opportunity employer. We welcome applicants from diverse backgrounds and are committed to an inclusive hiring process and workplace.